Skype Help

    Why do I get the error “You’ll need a new app to open this skypeuwp”?

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    If you click the Launch Skype now button and you experience the following:

    • In Internet Explorer and Edge - You get a message saying “You’ll need a new app to open this skypeuwp”.

    • In other browsers - Nothing happens.

    This is because you are not on the latest version of Windows 10. Check your version.

    Alternatively, you can use the classic version of Skype. Get it by going to our downloads page and selecting the Get Skype for Windows or Download button.

    1. Press the Windows Windows Key and R keys on your keyboard at the same time.
    2. In the Open field type winver and select OK or hit Enter.
    3. About Windows will come up and show you your version number and OS build.
    4. In order to use Skype for Windows 10, your version needs to be 1607 or higher. If your version is lower than 1607, upgrading to the latest version of Windows 10 is free. Learn more.