Skype

Skype Help

         All products

    Why do I get the error “You’ll need a new app to open this skypeuwp”?

    Back to search results

    If you click the Launch Skype now button and you experience the following:

    • In Internet Explorer and Edge - You get a message saying “You’ll need a new app to open this skypeuwp”.

    • In other browsers - Nothing happens.

    This is because you are not on the latest version of Windows 10. Check your version.

    Alternatively, you can use the classic version of Skype. Get it by going to our downloads page and selecting the Get Skype for Windows or Download button.

    How do I check my version details for Windows 10?
    1. Press the Windows Windows Key and R keys on your keyboard at the same time.
    2. In the Open field type winver and select OK or hit Enter.
    3. About Windows will come up and show you your version number and OS build.
    4. In order to use Skype for Windows 10, your version needs to be 1607 or higher. If your version is lower than 1607, upgrading to the latest version of Windows 10 is free. Learn more.

    Additional Resources

    Ask the Community

    Join the conversation with other customers.
    Try our virtual agent

    In training to help with Skype.
    Help improve Skype Support

    Share your ideas with a quick survey.
    Skype Status

    Check if there are any issues currently affecting Skype.

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling