When you purchase your Skype subscription, we’ll send you a confirmation email. You will also receive an email from Microsoft telling you everything you need to know about activating your Microsoft 365 Personal subscription. You can manage your Microsoft 365 subscription in your Microsoft account.

Don’t worry if you can’t find a product key – you don’t always need one to install Office. To check, sign in to your Microsoft 365 account and view your purchase history.

Your Microsoft 365 subscription will renew alongside your Skype calling subscription. Skype subscriptions are set to renew automatically, so as long as you have a valid payment method for your recurring payment, you don’t need to worry about manually renewing your Skype or Microsoft 365 subscriptions. To check the status of your Skype subscription, just sign in to your Skype account.

How do I update the payment method for my Skype subscription?

If you cancel your Skype calling subscription, your free Microsoft 365 Personal subscription is also canceled. Both subscriptions will remain active until the end of the term you signed up for – so if you bought a 3 month subscription, it will continue to run until the end of the 3 month period.

How do I cancel my Skype subscription?

That depends on which version of Microsoft 365 you already have. Following are the different options.

I have an existing Microsoft 365 Personal subscription

If your existing Microsoft 365 Personal subscription is not set to automatically renew, you get the free offer. Your existing Microsoft 365 Personal subscription will be extended by the duration of the Skype calling subscription (1, 3 or 12 months).

If your existing Microsoft 365 Personal subscription is set to automatically renew, you cannot claim the free offer unless you cancel your existing Microsoft 365 Personal subscription.

I have an existing Microsoft 365 Home subscription

You will need to cancel your existing Microsoft 365 Home subscription if you want to claim the free offer. After cancelation, if your existing Microsoft 365 Home subscription was not set to automatically renew, the free Microsoft 365 Personal subscription will start at the next Skype subscription renewal date.

I bought Microsoft 365 Personal after buying a Skype subscription with free Microsoft 365 Personal

You can still get your free subscription. The expiry or renewal date of your non-Skype Microsoft 365 Personal subscription will be extended by 1, 3 or 12 months.

I bought Microsoft 365 Home after buying a Skype subscription with free Microsoft 365 Personal

You will be upgraded to Microsoft 365 Home, but you won’t get the free offer at the next Skype subscription renewal date unless you cancel your Microsoft 365 Home subscription.