Skype Help

    FAQ and known issues with Skype

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    • No sound in recorded Skype calls.
      If you don't have sound in your recorded Skype calls, please download the call to your device and your audio will work as expected.

    • Issues with notifications not working correctly.
      If you are experiencing issues with notifications not working correctly, please uninstall and reinstall the Skype app.

    • Why is the latest version of Skype for Android (6.0+) crashing when viewing webpages in Chromium? 
      The Chromium component of Android System WebView is likely outdated. Learn more
    • Why have my instant messages suddenly stopped sending?
      Please check that you have an internet connection. If you are connected to the internet, please restart the app.

    • Why can't I see older messages in a group chat with the chat history enabled?
      We're working on this issue and hope to have this working correctly soon.

    • Where do I find my Skype ID?
      Navigate to My profile and scroll down to Skype.

    • Skype for Linux stops updating if previously installed using the .deb package.
      If your Linux installation of Skype no longer automatically updates, run this command in your terminal or bash shell:

      wget -O - https://repo.skype.com/data/SKYPE-GPG-KEY | sudo apt-key add -

      After successfully running the command, your Skype will start updating again.

    • Calls and Moji options missing from Chromium-based browsers.
      If you are not able to call or you're missing Mojis, you will need to check your browser to ensure you have both H264 and AAC codecs.

    • Continually being signed out of Skype for Windows Desktop.
      If you have this issue, it's because your Skype app needs to be updated. Please go to the Skype Download page to install the latest version of Skype for Windows Desktop.

    • No sound in recorded Skype calls.
      If you don't have sound in your recorded Skype calls, please download the call to your device and your audio will work as expected.

    • Skype requires access to Screen recording in the Mac System Preferences to share your screen during a call in Skype on macOS Catalina.
      If you receive a Screenshare notification and are unable to share your screen during a Skype call, you will need to grant Skype access for Screen Recording in macOS Catalina System Preferences. Please go to Mac System Preferences > Security & Privacy > Screen Recording, and grant access to Skype.

    • When trying to change the keyboard layout using a keyboard shortcut in Linux, the Skype file menu opens instead.
      You can change that particular keyboard shortcut to a different key combination in Linux.

    • Skype doesn't appear as an option when trying to grant camera and microphone permissions in Mac Mojave OS settings.
      Run these two commands to fix the problem:

      • tccutil reset Microphone com.skype.skype
      • tccutil reset Camera com.skype.skype
    • When signing out of Skype for Linux, the app forgets my credentials when I didn't select that option.
      You can fix the issue by installing the gnome-keyring package from your Linux distribution's package manager.

    • When sharing your screen on Skype for Linux, the red screen sharing border is not shown.
      The red border that indicates whether you are sharing your screen, and which screen you are sharing is not currently visible on Skype for Linux.

    • Linux users with Wayland display server are not able to share their screen.
      Linux distributions with Wayland display server (e.g., Ubuntu 17.10) do not support screen sharing. As a workaround, you can use the operating system on Xorg instead of Wayland.

    • No sound in recorded Skype calls.
      If you don't have sound in your recorded Skype calls, please download the call to your device and your audio will work as expected.

    • Issues with copying and pasting photos or links in Skype for Windows 10 (version 14).
      When you copy and paste photos or Links in Skype for Windows 10 (version 14), it may not work as expected. We're working on this issue and hope to have this working correctly soon.

    • After changing the system language in Windows 10 (version 14), the Skype sign in window may not display correctly.
      Some languages may not display correctly in the Skype sign in window and could block you from signing in. Restarting the computer and opening Skype again should resolve this issue.

    • Issue using a global hotkey while in split view
      When using split view in Skype for Windows 10 (version 14), the global hotkey for mute will not work.

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