Skype Help

    FAQ and known issues with Skype

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    • Issues with notifications not working correctly.
      If you are experiencing issues with notifications not working correctly, please uninstall and reinstall the Skype app. 

    • Why is the latest version of Skype for Android (6.0+) crashing when viewing webpages in Chromium? 
      The Chromium component of Android System WebView is likely outdated. Learn more
    • Why have my instant messages suddenly stopped sending?
      Please check that you have an internet connection. If you are connected to the internet, please restart the app.

    • Why can't I see older messages in a group chat with the chat history enabled?
      We're working on this issue and hope to have this working correctly soon.

    • Where do I find my Skype ID?
      Navigate to My profile and scroll down to Skype.
    • Virtual cameras not working with Skype for Mac.
      A security update has affected the use of most virtual cameras in Skype for Mac, so you aren't currently able to use virtual camera software in video calls. We're working to correct this issue and hope to have a fix in place shortly. In the meantime, you can still use virtual cameras with Skype for Web.

    • Issues on macOS Catalina when trying to use screen sharing in Skype for Web from a Chrome browser.
      If you are experiencing problems in Skype for Web when screen sharing in Chrome on macOS Catalina (10.15), please make sure you have the latest Chrome version. Alternatively, you can use Skype for Mac.

    • Skype requires access to Screen recording in the Mac System Preferences to share your screen during a call in Skype on macOS Catalina.
      If you receive a Screenshare notification and are unable to share your screen during a Skype call, you will need to grant Skype access for Screen Recording in macOS Catalina System Preferences. Please go to Mac System Preferences > Security & Privacy > Screen Recording, and grant access to Skype.

    • When trying to change the keyboard layout using a keyboard shortcut in Linux, the Skype file menu opens instead.
      You can change that particular keyboard shortcut to a different key combination in Linux.

    • Skype doesn't appear as an option when trying to grant camera and microphone permissions in Mac Mojave OS settings.
      Run these two commands to fix the problem: 
      • tccutil reset Microphone
      • tccutil reset Camera
    • When signing out of Skype for Linux, the app forgets my credentials when I didn't select that option.
      You can fix the issue by installing the gnome-keyring package from your Linux distribution's package manager.
    • Skype Snap on Linux doesn't auto start as expected.
      We're working on this issue and hope to have this working correctly soon.

    • When sharing your screen on Skype for Linux, the red screen sharing border is not shown.
      The red border that indicates whether you are sharing your screen, and which screen you are sharing is not currently visible on Skype for Linux. 
    • Linux users with Wayland display server are not able to share their screen.
      Linux distributions with Wayland display server (e.g. Ubuntu 17.10) do not support screen sharing. As a workaround, you can use the operating system on Xorg instead of Wayland. 
    • Issues with copying and pasting photos or links in Skype for Windows 10 (version 14).
      When you copy and paste photos or Links in Skype for Windows 10 (version 14), it may not work as expected. We're working on this issue and hope to have this working correctly soon.
    • After changing the system language in Windows 10 (version 14), the Skype sign in window may not display correctly.
      Some languages may not display correctly in the Skype sign in window and could block you from signing in. Restarting the computer and opening Skype again should resolve this issue.
    • Issue using a global hotkey while in split view
      When using split view in Skype for Windows 10 (version 14), the global hotkey for mute will not work.
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