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    FAQ and known issues with Skype

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    • Issues when searching for specific text in a Skype conversation.
      When using search, you sometimes need to tap on the message search result twice before the focus moves on to the found message. 

    • Why is the latest version of Skype for Android (6.0+) crashing when viewing webpages in Chromium? 
      The Chromium component of Android System WebView is likely outdated. Learn more
    • Why have my instant messages suddenly stopped sending?
      Please check that you have an internet connection. If you are connected to the internet, please restart the app.

    • Why can't I see older messages in a group chat with the chat history enabled?
      We're working on this issue and hope to have this working correctly soon.

    • Where do I find my Skype ID?
      Navigate to My profile and scroll down to Skype.
    • Issues when sharing a file or photo to a chat in Skype for Linux.
      If you are unable to share a certain file or photo to a Skype chat, it could be that there is a special character in the file name. Please try renaming the file or photo to remove the special character and share it again.

    • When trying to change the keyboard layout using a keyboard shortcut in Linux, the Skype file menu opens instead.
      You can change that particular keyboard shortcut to a different key combination in Linux.

    • Issues when searching for specific text in a Skype conversation.
      When using search, you sometimes need to tap on the message search result twice before the focus moves on to the found message. 

    • When making a call and using the Dial Pad to select the option for Touch Tones, they will not work if you have subtitles enabled on the call.
      To workaround this issue simply disable subtitles: Select your profile picture > Settings > Calling > Call Subtitles, then turn off the option to Show subtitles for all voice and video calls

      Note: If you don't have the option turned on to Show subtitles for all voice and video calls but have turned subtitles on for an individual call, starting a new call with your contact will resolve this issue.  

    • Some customers using Skype for Web on Edge might experience the composer not clearing after they send a message. 
      We're working on this issue and hope to have this working correctly soon.
       
    • Right to left languages
      There is a known issue with right to left language support in Skype (version 8) for Windows desktop, and Skype for Web. For customers using right to left languages, we suggest using the latest version of Skype for Windows 10 (version 14), which fully supports right to left languages. 

    • Skype doesn't appear as an option when trying to grant camera and microphone permissions in Mac Mojave OS settings.
      Run these two commands to fix the problem: 
      • tccutil reset Microphone com.skype.skype
      • tccutil reset Camera com.skype.skype

    • When signing out of Skype for Linux, the app forgets my credentials when I didn't select that option.
      You can fix the issue by installing the gnome-keyring package from your Linux distribution's package manager.
       
    • Skype Snap on Linux doesn't auto start as expected.
      We're working on this issue and hope to have this working correctly soon.

    • When sharing your screen on Skype for Linux, the red screen sharing border is not shown.
      The red border that indicates whether you are sharing your screen, and which screen you are sharing is not currently visible on Skype for Linux. 
       
    • Linux users with Wayland display server are not able to share their screen.
      Linux distributions with Wayland display server (e.g. Ubuntu 17.10) do not support screen sharing. As a workaround, you can use the operating system on Xorg instead of Wayland. 
       
    • Issue using a global hotkey while in split view
      When using split view in Skype for Windows 10 (version 14), the global hotkey for mute will not work.
    Go to latest Mobile Release NotesGo to latest desktop Release Notes

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling