Home Skype for Windows desktop

    Can I make purchases with Skype bots?

    Yes. With payment-enabled Skype bots, you can browse a merchant's catalogs and easily make purchases directly from your chat. 

    During a Skype bot chat session, a payment-enabled bot may present items available for purchase from that merchant. This will start the purchase flow with Microsoft where you will sign in with your Microsoft account and use the payment options there, to check out.

    Important: Your Microsoft account payment options are separate from your Skype payment options, including Skype Credit. Learn more about the benefits of your Microsoft account.

    Microsoft stores your details in a secure way and your stored payment options, along with your name and address, can be used during your purchase.

    The available payment options will depend on the payment methods supported by each individual merchant.  Some merchants may not accept certain credit card types.

    Important: Your Microsoft account payment options are separate from your Skype payment options, including Skype Credit. Learn more about the benefits of your Microsoft account.

    Go to Account.microsoft.com, select Sign in and you can manage your Microsoft account details such as credit card information and billing address. This can also be done during checkout when making a purchase.

    You can review your orders through the Skype bot chat history, through any order confirmations issued directly by the merchant or contact the merchant directly.

    Please review the refund terms issued by the merchant before making a purchase. If you have any questions regarding a refund, please contact the merchant directly. You should find their contact information in either the chat history, order confirmation, bot profile or your purchase receipt.

    If you have an issue with a purchase, or need to change or cancel your order, please contact the merchant directly. You should find the merchant's contact information in either the chat history, order confirmation, bot profile or your purchase receipt.

    Was this article helpful?

    Yes No

    Please let us know why we couldn't help you today

    Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.