Skype Help

    How do I manage notifications in Skype on mobile or tablet?

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    Android (6.0+), Android tablet, iPhone, and iPad

    1. From Chats, tap your profile picture.
    2. Tap Settings button Android and iOS Settings, scroll down and tap Notifications button Notifications.
    3. Turn the following notification toggles on or off:
     
    • Chat Notifications - to mute chats only (calls will still come through)
    Push Notifications (Notifications when you're not using Skype on your device):

    • Reactions - to be notified when someone reacts to your messages.
    • Notification sounds - to play sounds for new messages.
    • Multiple Devices - to keep push notifications active on your device even when you are on Skype on another device.
    • Tips & Tricks - to receive push notifications from Skype about product features.
      Note: If you turn off Tips & Tricks, you might not see birthday notifications in Skype.
    • LED - to have your device's LED light pulse when you receive new push notifications (Android 6.0+ only).
    • Vibrate - to have your device vibrate when you receive new push notifications (Android 6.0+ only).
    • Scheduled call notifications - to be reminded for scheduled calls.
    • Poll notifications - to be notified for polls in Skype.
    In-app notifications (Notifications when you are using Skype on your device):

    • Chat banner notifications - turn on or off in-app banners for chat notifications.
    • Tips & Tricks - to show or hide in-app notifications about Skype features.
      Note: If you turn off Tips & Tricks, you will still receive critical system notifications.
    • In-app sounds - to play sounds for in-app banner notifications.
    • Scheduled call banner notifications - to be reminded for scheduled calls while you’re using Skype.
    • Show in-app banner notification for polls - to be notified for polls while you’re using Skype.
    Do Not Disturb: 
    • Show chat notifications - to mute chats in Do Not Disturb mode.
    • Show call notifications - to mute calls in Do Not Disturb mode.
    Email Notifications:
    • Missed chat reminders - to receive email about chats you missed in the last 72 hours.
    • Missed call reminders - to receive email about calls you missed in the last 72 hours.

    Note: By default, with Notifications or Smart Notifications turned on, calls will ring through.

     

    Android mobile 4.0.4 - 5.1

    1. Tap the Menu button Menu button Android 4.0.3. 
    2. Tap Settings button Android and iOS Settings and then scroll down to Notifications.
    3. Toggle the following notification types on or off:
    • Vibrate - to vibrate on notifications.
    • Play sound - to play sounds on notifications.
    • Pulse notification light - to pulse the device’s lights on notifications.
    Can I reduce the number of Skype notifications?
    1. Tap the contact or group name at the top of the chat window.
    2. Scroll down to Chat settings or Group settings.
    3. Toggle Notifications off or on for that chat.

      Alternatively for group chats, you can enable Smart notifications so you will only be notified when you are quoted or @mentioned.

    Note: The option to control alerts for specific conversations in Skype is not available in Skype on Android 4.0.4 - 5.1. 

    Learn more about how you can control who can call you in Skype.


    Why did I stop receiving Skype notifications?

    There could be a few reasons why you might not be receiving notifications. Try these things:

    • Notifications will stop when you sign out. Make sure you're signed in and connected to the internet.
    • Make sure your Notifications for conversations is on.
    • Make sure your Notification sounds are on.
    • If you are in Do Not Disturb mode, you will not receive chat notifications by default.  You can change that behavior by selecting your profile picture, then in Settings, tap Notifications, select Show chat notifications while Do Not Disturb is on.
    • Verify that you haven't turned Skype notifications off from your device settings. Settings are managed differently depending on the device. If you’re not sure how to check your device settings, you may need to check the manufacturer’s website.
    • Make sure you haven't turned notifications off for a specific conversation.
    • Make sure you're using the latest version of Skype.
    Why am I still receiving Skype notifications after closing the Skype app?

    If you close the Skype app without signing out first, you might still receive notifications. If you want to stop these notifications, you can either disable them from your Settings or sign out before you close the app.

    Your device may still play a sound for new messages even though you've turned notifications off in Skype. To stop your device from playing a sound when you get a new Skype message, select Settings > Notifications, and then toggle Notification sounds off or on.

     

    Note: Notification settings are not stored on your device when you sign out of Skype and select No when asked if you want to remember the account and application settings on the device.

    Looking for the desktop version of this article? How do I manage notifications in Skype on desktop?

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