If you can’t hear anything at all from the other side, the problem is either with your friend’s microphone or with your playback device.
Check your playback device.
To test that your speakers or headphones are working, try playing a song from a music player such as Windows Media Player. If you can hear it, your playback device is working fine. The problem may be with the other person’s microphone. Ask your friend to check out our guide to solving microphone issues.
If you can’t hear the song – or if you can, but still can’t hear your friend on Skype – check the following.
If you’re using external speakers or headphones, check that they’re plugged in.
Make sure the speaker volume isn’t muted and is high enough for you to hear it.
Make a test call.
Skype’s free test call is the easiest way to see if there’s an issue with your playback device. Type echo123 into the Search field in Skype to get started, then call and follow the instructions. We have a handy guide to explain how to make a test call.
If you can hear the voice on the test call, then your audio is working fine. The problem might be with your friend’s connection or microphone. Try calling a different friend on Skype, and see if you can hear them. If you can, ask the friend whom you can’t hear to check out our guide to solving microphone issues.
If you can’t hear the voice on the test call, continue through these steps to check your audio settings in Skype.
Check your Skype settings.
Watch this short video for the lowdown on checking your audio and video settings, or follow the steps below.
In Skype, click Tools > Options, and then on the left click Audio settings.
In the Speakers drop-down, select the playback device you want to use. If you only have your computer’s built-in speakers, you’ll only see one option in the drop-down. If you’re using headphones or external speakers, make sure you select the correct option.
Adjusting the volume of your speakers or microphone within Skype will adjust the overall app volume.
Click the play icon to test your speakers.
Check your Windows settings.
If the above steps haven’t helped, you might have a problem with your Windows audio settings. Microsoft has a tool to automatically diagnose and fix audio problems.