Speakers/Headphones Troubleshooter

Mac
Windows
Windows 8

If you can't hear your contacts on Skype calls, and you've already gone through all the steps in the Connection Troubleshooter, it's possible there's a problem with your headphones/speakers or your settings. Click the Skype version you use below to learn how to resolve headphone/speaker issues.

 

Hardware troubleshooting

First, let's check your hardware:

  1. Check that your speakers or your headphones are plugged in. If you're using your computer's speakers (built-in speakers on a laptop), make sure they are functioning properly.
  2. Make sure the mute button on your device or headset isn’t on.
  3. Make sure your computer's speakers are not muted. In Windows, check the taskbar on the lower-right corner of the screen. A icon means your speakers are muted; click it and adjust the volume. The icon will change to , meaning you're no longer muted. Make sure the volume is high enough that you can hear it.

Skype settings

Make sure you and your friend are using the latest version of Skype, then check to make sure your speaker/headphone settings are correct in Skype.

  1. In Skype, click Tools > Options.

  2. In the Options screen, click Audio Settings on the left side of the window.
  3. Select your speakers from the Speakers drop-down list and click Save. If you're using a headset, make sure the headset is plugged in and the correct headset is selected in the drop-down.

  4. You can also check the order of your speakers and headphones (that is, which device Skype will look for first) by clicking the Show Advanced Options button. Skype will default to the first in each list, so move the device you want to the top of each list.
  5. Make a free test call in Skype to check your audio settings. If you can hear the voice on the other end of the Skype call, your audio settings are fine. If not, proceed to the next section.

Windows audio settings

If none of the above has helped, and you’re still experiencing problems with your speakers or headset, the problem might be with your Windows Settings. If you’re on Windows (Windows XP, Windows Vista, Windows 7, or Windows 8/8.1), follow the instructions on this page to resolve issues with Windows Settings.

First, check that your audio settings are correct in Skype.

  1. In Skype, move your mouse to the upper right corner or swipe from the right of the screen to bring up the charms.
  2. Tap or click Settings.
  3. Tap or click Options.

  4. In the Speakers drop-down, choose the microphone you want to use; if you're using your device's built-in speakers, this option will read Use default device. If you're using a headset, make sure the headset is plugged in and the correct headset is selected in the drop-down.

If none of the above has helped, and you’re still experiencing problems with your speakers/headphones, the problem might be with your Windows Settings. If you’re on Windows 8/8.1, follow the instructions on this page to resolve issues with Windows Settings.

First, check that you're not on mute, and turn up any volume control knobs on your speakers.

Make sure your volume is high enough for you to hear. To adjust the volume of the speakers, go to the right of the menu bar of your computer and click the volume button. Use the slider to adjust your volume.

 

If you still can't hear any sound, make sure that the device you want to use as your speakers is selected in Skype. In Skype, select Audio/Video. In the Speakers drop-down box, ensure the correct speaker device is selected. If you're using headphones, make sure they are plugged in and the correct headphones are selected in the drop-down.



If the above hasn't helped, and you're still having problems with your speakers or headphones, the problem might be with your Mac settings. Follow the instructions on this page to resolve issues with your sound settings.

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