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    Why are my Skype contacts or credit missing?

    1. Do you have more than one Skype account?
      • If you use an email address to sign in to other Microsoft products or services such as Xbox, OneDrive, or Outlook.com, that same email can be used to sign in to Skype. If you recently signed in to one of those other services, it's possible you may be signed in to Skype with a different Microsoft account. 

      • If you use Skype on more than one device such as your desktop and your phone, it's possible you may be signed in to a different account on each device. 
    2. Sign out of Skype, and then sign back in. Make sure you sign in using the correct account with your email address, phone number, or Skype account information. 
      Note: You can check the username of the account you're signed in with by following the steps in this article to find your Skype name

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