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    Updating to the latest version of Skype

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    To update:

    1. Verify what version number of Skype you’re using on your desktop or mobile.
    2. If you're on version 7 or lower, select the link for your platform below to download the latest version:
    3. We'll take you through the process of installing the latest version of Skype. 


    Learn more if you are using Skype for Windows 10.


    Common update questions

    Why should I update to the latest version of Skype?
    Skype is always making improvements, such as enhanced quality, better reliability, and improved security. Because we want everyone to experience the best Skype has to offer, we are retiring older versions.

    Do I have to update to the latest version?
    Yes. Support for Skype version 7 and below will end on November 1, 2018 on desktop devices and November 15, 2018 on mobile and tablet devices. When support ends, we’ll begin requiring updates to the latest version. 

    How do I view my older chat history after I update?
    For Mac, Windows 7 and above, when you update the Skype application on your device, you will be able to access your chat history from the past one year. History older than a year is only stored locally on your machine and is not backed up in the cloud. We recommend that you export the history file from Skype and save it to your preferred storage location.

    To find the history file:

    1. Select the top menu menu button button, and then select Settings.
    2. Select Messaging.
    3. Select Export chat history.
    4. We'll take you through the steps to export your history.


    For Android and iOS, when you update the Skype application on your device, you will be able to access your chat history from the past one year. Older chat history may not be available after the update.

    For Windows XP and Vista users, you will need to update your OS to Windows 7 or higher to continue using Skype on the same device. You can also sign in to Skype on a supported device. 


    If I have Skype on Windows XP or Vista, how can I keep my chat history?
    You can export a copy of your chat history:

    1. Select Tools > Options.
    2. Select Privacy.
    3. Select the Export Chat History button. 
      Export chat history button
    4. Choose a location to save the file to, then select Save.

    You can use the CSV file with any spreadsheet program, such as Microsoft Excel. Be aware that some content, like media files, is not exported; shared URLs and similar content is exported within XML tags; some messages may be split into separate rows due to formatting issues. 

    Why are my contacts, history and credits completely missing after the update?
    Make sure that you are signed in to the latest Skype version with the same Skype credentials that you used on a previous version for Skype.

    What do I need to run Skype?
    Learn more about system requirements and supported platforms. If your system does not meet the requirements to run the latest version of Skype, you may lose access to some of your older locally stored conversation history. You can retrieve the recent conversation history by signing into Skype on a supported OS on a different device.

    Is the Skype update free?
    Yes. You can download and install the latest version of Skype free of charge.

    I tried to update, why does my Skype still look the same?
    Double check using the steps at the beginning of this article to make sure you've updated to the latest version of Skype. If not, try the update process again.

    Where can I find more information about the latest version of Skype?
    Visit skype.com to learn more about all the latest features available on the latest Skype versions.

    Skype was installed by my IT administrator. What should I do?
    Learn more about how to update your Skype application.

    We’re continually releasing updates to our application, based on customer feedback.  Check out our desktop and mobile Release Notes for the latest updates.   

    As we continue to add improvements we want your suggestions and ideas to deliver new features that you'll love. We look forward to receiving your feedback!

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling