Skype Help

    All products

    How do I optimize Skype calling with Alexa?

    Back to search results
    Once you've set up Skype calling with Alexa, there are a few things you can do to optimize your calling experience. Here are our top tips and suggestions:
    • Missing contacts when you use Skype with Alexa? Verify that you're signed into the correct Skype account
    • Having trouble locating the correct contact? Have two Grandma's? Just edit "Grandma's" name in Skype. From a profile, select the edit button, enter a new name, and confirm your changes. This only changes how their name looks to you. 
    • Need to see your Skype contacts on your Alexa device with a screen? From your Alexa, go to Settings > Accessibility > Enable Calling & Messaging Without Speech
    • What can I do if my Alexa device rings when I'm not home? If you don't want your Alexa device to ring when you aren't at home, enable Do Not Disturb on your Alexa for those hours. 
    • All of my Alexa devices ring when I receive a call, what can I do? If you don't want all of your Alexa devices to ring, from Alexa you can create a "home Skype account" for only Alexa home use. 

    Ready to learn more?
    Amazon Alexa help
    Troubleshooting problems signing into Skype

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling