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    Troubleshooting issues with Skype instant messaging

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    Having problems sending or receiving messages in your Skype chats? The following tips should help.

    1. Check the Skype Status page.
      The site will tell you if there are any reported issues.
    2. Update to the latest version of Skype.
      We're always making improvements, so be sure to keep Skype updated for the best performance.
    3. Make sure you are signed into Skype and it's running on your device.
      If you are not signed in or the app isn't running, you may not receive incoming message notifications.
    4. You might have an issue with your internet connection.
      If you don't have an internet connection, you'll receive a banner in Skype saying No internet connection. If you are connecting to a new public Wi-Fi network, you'll receive a banner saying Finish your Wi-Fi setup. Select Connect and you'll be taken to your browser to finish the process. 
    5. Check your presence status on mobile or desktop.
      If you have your status set to Do not disturb, you won't receive new message notifications.
    6. Check your notification settings for mobile or desktop.
      Your notification settings can affect whether you receive new incoming message alerts or not. Learn more about why you may not be getting notifications on your mobile or desktop.
    7. Quit and restart the Skype app to refresh the connection.
      If you're not sure how to close or quit an app on your device, you'll need to check the manufacturer's website for details.

    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling