Skype Help

    How do I port my landline number to Skype? (EU only)

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    In certain EU countries and with certain providers, you can now port your geographic (landline) number to Skype. This process can take up to several weeks, depending on your country and provider.

    Note: Skype doesn’t support non-geographic (non-landline) numbers for the porting process. This means you can’t port mobile phone numbers to Skype, as they are not supported.

    You can port your landline number over to Skype in the following countries with the listed provider.

    • Czech Republic: BICs
    • Finland: DNA
    • France: Voxbone
    • Germany: 42Com
    • Hungary: 4Voice
    • Ireland: UPC
    • Romania: GTS Romania
    • Sweden: DNA
    • United Kingdom: Wavecrest

    Follow these steps to port your landline number to Skype.

    1. Sign in to your account.
    2. Select Port in your phone number at the bottom left of the screen under your profile picture.
    3. Select your country from the drop-down of available countries.
    4. Click the link to download the correct document(s) for your country and provider, then fill in all necessary information.

      Note: Your name and address on your Letter of Authorization (LOA) needs to match the name and service address provided to your current carrier. The LOA also must be signed by the legal owner of the number.
    5. When you’ve filled out your LOA, select Upload file to upload your completed LOA.

      Note: By uploading this document, you are consenting to sharing this information with the current (outgoing) carrier (your current phone company) and the new (incoming) carrier (Skype).
    6. Select Continue at the bottom of the page.
    7. Enter the phone number you want to port to Skype.

      Note: Your country code will automatically populate.
    8. Select Continue at the bottom of the page.
    9. In certain countries, a data collection form will display. You can download this form by clicking the link.
    10. Select Continue at the bottom of the page.
    11. Enter the information for your Skype Number subscription, then click Continue at the bottom of the page.
    12. Choose your billing period, then select Continue at the bottom of the page.
    13. Select your payment method. If you need to add a new payment method, select Add a new payment method, then choose your payment type and enter your details.
    14. Select Create order.

    Your request to port your number is complete, and our team will be in contact soon to confirm receipt of the request.

    Starting from your port in date, we’ll charge you the listed amount each month (inclusive of applicable taxes) until you cancel. You’ll be notified before any future price changes.

    Three days before your renewal date, we’ll charge you for the next subscription period. If you need to cancel, you must cancel before the charge date to avoid charges.

    You can cancel any time after your first charge on your account page by clicking on the subscription you want to cancel. Learn more about cancelling your Skype Number.

    This is a recurring charge, meaning you will be charged each billing period until you cancel. Please ensure your payment method supports recurring charges.