Why are recurring merchant payments failing? [for Indian customers]

    Back to search results

    A new Reserve Bank of India (RBI) policy effective October 1, 2021 regarding recurring payment authorizations means that any existing automatic recurring payments will fail for purchases. Only payments meeting the new standard will be completed successfully. For Skype, this affects Auto Recharge for Skype Credit, Monthly Subscriptions, and Skype Numbers.

    To correct this issue, select the type of recurring payment.

    Skype Credit

    Auto-recharge for Skype Credit will no longer function. To purchase Skype Credit, you will now manually purchase Skype Credit whenever you need more Skype credit.

    Skype Number

    If your Skype Number has not yet expired and your purchase has not yet failed, you can change your payment method to continue using your Skype Number.

    If your Skype Number has expired, you can purchase a new Skype Number. After you purchase your new Skype Number, the payment process will be the same as your old Skype Number.

    Subscriptions

    For Skype Subscriptions, you can purchase a new subscription (or the same subscription again), and the billing and recurring payments going forward will continue without incident.

    Additional Resources

    Ask the Community

    Join the conversation with other customers.
    Help improve Skype Support

    Share your ideas with a quick survey.
    Skype Status

    Check if there are any issues currently affecting Skype.