It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the following:
First, ensure that your order has been Delivered. Sign in to your account and click Show purchase history. You can see the order number and the status (e.g. Pending, Delivered). Next, check that your Skype Credit balance is positive. You may need to sign out of Skype for the balance to refresh. Click Skype > Sign Out (or Skype > Quit Skype on a Mac) and sign in again with your Skype Name and password. Note that simply closing the Skype application and restarting again is not the same as signing out. That won't actually refresh your balance. Finally, attempt to place a call. In some cases where a balance has not updated after a purchase, making a call can force the update. If your order has been delivered, the call will connect and your balance will then update.
Important: If you have bought a subscription to call one or more countries, this will not show up on your Skype Credit balance. It will be displayed as a delivered order in your account.
If you still can't make any calls, try contacting our chat support.
Why has this not helped?
Please let us know why we couldn't help you today
Thank you for your feedback
Thank you for your feedback Thank you for feedback! For further sources of help, you can always search or read answers to questions in our community. Visit the community
Join the conversation with other customers.
In training to help with Skype.
Our support team is ready to help.
What would you like to tell us about Skype?
Share your ideas with a quick survey.
Check if there are any issues currently affecting Skype.