It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the following:
- Ensure that your order has been Delivered. Sign in to your account and select Show purchase history. Then, check the order number and status (e.g. Pending, Delivered).
Note: If you're using iPhone or iPad and the Show purchase history option isn't available, then you may need to clear the history and cookies on your device and sign in again.
- Check that your Skype Credit balance is positive. You may need to sign out of Skype for the balance to refresh. Select your profile picture > Sign Out, and then sign in again.
Note: Closing the Skype application and restarting will not actually sign you out of Skype. Restarting Skype will not refresh your balance.
- Attempt to place a Skype call. In some cases where a balance has not updated after a purchase, making a call can force the update. If your order has been delivered, the call will connect and your balance will then update.
Important: If you bought a subscription to call one or more countries, this will not show up on your Skype Credit balance. It will be displayed as a delivered order in your account.
If you still can't make any calls, try contacting our chat support.