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Help Windows Desktop

Why does call forwarding not work in Skype for Windows desktop?

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Call forwarding is available at no extra cost with a subscription, or for a small charge per minute using Skype Credit. If you don’t have a subscription and sufficient Skype Credit, your calls will not be forwarded. If you’re not sure how much Skype Credit you have, it’s easy to check your account balance.

If you have sufficient Skype Credit and the call isn't being forwarded, make sure that you have set up call forwarding correctly, and that the forwarding number has been correctly entered with the full international dialing code. We recommend that you make a test call to the number you have entered to confirm that it is correct.

If you have a subscription, make sure that the number you want to forward your calls to is covered by your subscription. For example, if you have a subscription covering calls to landlines in Spain, then you can forward calls to landlines in Spain only.

If you’re still having problems with call forwarding, check that your privacy settings allow you to receive calls from anyone, and not just people in your contact list:

  1. In the menu bar, click Tools > Options
  2. Under Privacy, click Privacy settings.
  3. Under Allow calls from, make sure that anyone is selected.

Learn more about call forwarding.

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