Help Windows Desktop

How do I remove members from my Skype Manager™?

Whether a member can leave your Skype Manager depends on the type of account your members have. Members with personal accounts can leave the Skype Manager at any time – you can remove them from your Skype Manager but they retain their accounts. Members with business accounts cannot leave the Skype Manager in which they were created. You can release their account or delete them completely from your Skype Manager.

Learn more about releasing accounts instead of deleting them.

To delete members from your Skype Manager:

  1. Sign in to Skype Manager.
  2. Click Members in the toolbar to display the All members page.
  3. Check the box next to each member that you want to delete. When you select a member, the option for deleting members from your Skype Manager is automatically displayed.

  4. Click Delete members in the window that opens. 

What happens when you delete a member from your Skype Manager depends on whether the member has a personal or business account.

  • Deleting a personal account will only remove it from your Skype Manager. The account itself will retain any Skype Credit allocated to it. Any subscriptions or Voice Messaging assigned to the account will be cancelled when the expiry period is reached.
  • When a business account is deleted, all data associated with the account is permanently lost and cannot be recovered. You should therefore do a manual back up of any required account information, especially your payment information, before deleting the account.

Any Skype Credit or Skype Numbers previously assigned to a deleted business account will be returned to your Skype Manager. Any remaining subscriptions or Voice Messaging allowances will be lost.

Learn more about Skype Manager by visiting our Guides page on the Skype Support site to view tutorial movies, User Guides or the Quick Start Guide.

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