Why can't I sign in to Skype for Windows desktop?

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Close any applications that use the internet (especially those that might be playing music or video) and cancel any file downloads. If you’re using a wireless connection, make sure you have a good signal. Also, check that ports on your computer are open. Then try signing in again.

Sometimes your computer may think you are signed in to Skype when you are not. To fix this, make sure that Skype is no longer running, restart Skype, and then sign in.

Do you get a Disk I/O Error?

These instructions can help.

Are you getting a blue screen with the Skype logo?

Follow these instructions to resolve this problem.

Is your computer running slowly?

Close any open applications. If you’re using a laptop, make sure it is not in a power-saving mode by plugging it in and switching it to maximum performance mode. Also, make sure that your computer meets the minimum system requirements to run Skype.

Are you using the latest version of Skype?

Upgrading to the latest version of Skype may fix your problem. If you're not sure which version of Skype you're using, it's easy to find out.

Have you made any changes to your computer?

If you’ve made any changes to your computer, such as installing or uninstalling software, adding new hardware, or changing the registry settings, you may need to restart your computer. Undoing your changes may also help.

Do you use a firewall?

Some firewalls may require permission for Skype. To resolve this, make sure that your firewall is configured to allow Skype to access the network.

Learn more about configuring your firewall to work with Skype.

Are you connected to the Internet through a proxy server?

You can connect to Skype through a proxy server but make sure your settings are correct.

Is Skype installed properly?

To make sure that Skype is installed properly. Uninstall, and then reinstall Skype.

If you’ve followed the advice above but still can't sign in to Skype, you can contact Skype Customer Service. Before contacting us, please create a log file that will help us identify the cause of the issue you’re experiencing and resolve the problem faster.

Have you looked in the Skype Community?

The Skype Community is a forum for everything related to Skype. You might find there's already a solution to your problem.


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How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

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