Troubleshooting Skype voice messaging

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    Not sure how to set up voice messaging? Check out this handy guide.

    If you are having problems with voice messaging, check the following issues.

    I’ve enabled voice messaging, but it’s not active

    Sign in to your account and, in the Manage features section, select Call forwarding and voicemail. Check that the status is Enabled. If it’s not, select the button to enable it.

    Next, try signing out of Skype and signing back in again: in Skype, select your profile picture and select Sign Out , and then sign back in. Voice messaging should now be enabled.

    I can't find my voice messages when I use Skype on a different device

    Make sure you are signed into the same account for Skype that you enabled voicemail for.

    A Skype voice message I hadn’t listened to yet has disappeared

    Voice messages that are not listened to are stored on our servers for 30 days before they are deleted.

    Where has my custom greeting gone?

    We’ve removed your outgoing voicemail message as custom greetings are no longer supported. Skype will use the default message for your app language.

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