Help Windows Desktop

Troubleshooting Skype voice messaging

Not sure how to set up voice messaging? Check out this handy guide.

If you are having problems with voice messaging, check the following issues.

Sign in to your account and, in the Manage features section, select Call forwarding. Check that the status is Enabled. If it’s not, select the button to enable it.

Next, try signing out of Skype and signing back in again: in the menu bar, click Skype > Sign Out (File > Sign out on a Mac), and then sign back in. Voice messaging should now be enabled.

After you listen to a voice message, it is transferred from our servers and stored locally* on your computer. This means that you won’t be able to listen to it if you sign in to Skype on a different computer.

*Messages are stored locally as .DAT files in the following locations:

Skype for Windows desktop:
C:/Documents and Settings/username/Application Data/SkypeName/voicemail.

Skype for Mac OS X:
Library > Application Support > Skype > Skype_username > Voicemail.

Voice messages that are not listened to are stored on our servers for 60 days before they are deleted.

Custom outgoing voice messages are no longer supported. Instead, Skype will use the default message for your app language.

We’ve removed your outgoing voicemail message as custom greetings are no longer supported. Instead, Skype will use the default message for your app language.

Was this article helpful?

Yes No

Please let us know why we couldn't help you today

Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.