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Help Windows Desktop

Microphone Troubleshooter

If your contacts cannot hear you on calls, and you've already gone through all the steps in the Connection Troubleshooter, it's possible there's a problem with your microphone or your microphone settings. It’s always worth checking to ensure you and your friend are always using the latest version of Skype.

Hardware troubleshooting

First, check your hardware:

  1. Ensure your microphone is plugged in and functioning properly.
  2. Check that your microphone's mute button isn't on and you're not muted in Skype.
  3. If you're in a loud environment, consider moving to a quieter space.

Skype microphone settings

Next, review your microphone settings are correct in Skype.

  1. In Skype, click Tools > Options.

  2. In the Options screen, click Audio Settings on the left side of the window.
  3. Select your microphone from the Microphone drop-down list and click Save. If your microphone is picking up sound, you will see the volume bar rise and fall.

  4. You can also check the order of your microphones (that is, which microphone Skype will look for first) by clicking the Show advanced options button. Skype will default to the first in each list, so move the device you want to the top of each list.
  5. Make a free test call in Skype to test your audio settings. The test call will prompt you to record an audio message, then play it back for you. If you can hear your recorded message, your audio settings are fine. If not, proceed to the next section.

Windows audio settings

If none of the above has helped, and you’re still experiencing problems with your microphone, the problem might be with your Windows Settings. If you’re on Windows (Windows XP, Windows Vista, Windows 7, or Windows 8/8.1), follow the instructions on this page to resolve issues with Windows Settings.

First, check that your audio settings are correct in Skype.

  1. With Skype open, move your mouse to the upper right corner or swipe from the right of the screen to bring up the charm bar.
  2. Tap or click Settings.
  3. Tap or click Permissions.

  4. Check the settings under Microphone. If it is turned off, drag the slider to turn it on.

  5. Next, check to ensure Skype is using the right microphone. With Skype running, move your mouse to the upper right corner or swipe from the right of the screen to bring up the charm bar.
  6. Tap or click Settings.
  7. Tap or click Options.

  8. In the Microphone drop-down, choose the microphone you want to use; if you're using your device's built-in microphone, this option will read Use default device. If your microphone is picking up sound, you will see the volume bar rise and fall.

If none of the above has helped, and you’re still experiencing problems with your microphone, the problem might be with your Windows Settings. If you’re on Windows 8/8.1, follow the instructions on this page to resolve issues with Windows Settings.

To ensure that the correct microphone is selected in Skype:

  1. Sign into Skype.
  2. In the main menu, go to Skype > Preferences… and then click Audio/Video.
  3. In the Audio/Video panel, make sure the correct device is selected in the Microphone drop-down box and the input level indicator registers sound. If it doesn’t, follow the instructions above to set the input volume on your Mac.

If the above hasn't helped, and you're still having problems with your microphone, the problem might be with your Mac settings. Follow the instructions on this page to resolve issues with your sound settings.

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