My friend can't hear me... (Windows desktop)

OK, let's check your hardware:

1. Check that your microphone is plugged in
2. Check that you haven't accidentally clicked the microphone mute button on your device or headset
3. If you're in a loud environment, it might be hard for your friend to hear you. Consider moving to a quieter space.

Now that we've checked the above, it's time to make a test call:

If you can hear your recorded message, it means that your microphone is working and the problem probably lies with your friend. Suggest that they take a look at this handy guide.

If you can't hear your recorded message, it's time to take a look at your Windows settings.

1. In your Contact list, select Skype Test Call. It may also be called Echo / Sound Test Service or Skype Test Call (echo123).

   

   If you can't find Skype Test Call, search for it by typing "echo" in the search box.

2. In the calling pane, click Call.

   

3. Follow the instructions you hear.

OK, let's check your Windows settings:

1. Use the Microsoft Fix-It tool to make sure that your settings are correct (for Windows 7 and below).
2. Make sure that your version of Windows is up-to-date (click Start > Control Panel > Windows Update to make sure you're updated correctly [Windows 7 and below]; In Windows 8 or above, press the Windows key, then type Windows Update; click Check for updates).
3. Take a look at our dedicated sound guides for Windows 7/8 and Windows XP and make sure everything is where it should be.

Still no luck? Time to take a look at your Skype settings.

So your hardware and Windows settings look good. Let's take a look at Skype.

Firstly, make sure you and your friend are using the latest version of Skype.

Now, let's take a look at your microphone settings in Skype:

 

1. In the menu bar, click Tools > Options > Audio Settings.

    

2. Find the volume indicator and speak into the microphone. If it lights up and moves when you speak, your microphone is working correctly.

   

3. If the volume indicator does not light up when you speak, make sure that the device you want to use as your microphone is selected in the drop-down list. If it’s not, click the down arrow and select your device.
   

You can also adjust your audio settings during a call. Simply click the call quality icon (circled in blue, below) in the call bar (you may have to move your mouse to make the call bar appear):

Remember to make sure you're off mute as well (the Microphone icon  isn't crossed out).

If you still have a problem, it might be time to look at your internet connection.

If you've checked all of the above and you're still having problems, you might have a connection problem. Check out our handy guide on solving connection problems.

If you've checked all of the above and you're still having problems, have your friend check their audio settings. You can refer them to the correct page below, depending on their operating system:

• Windows XP
• Windows Vista
• Windows 7
• Mac
• Linux