My friend can't hear me... (Windows desktop)

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So, you're on a call and your friend can't hear you. There are four main things that you need to check: your hardware, Windows settings, Skype settings and your connection.

Each of these steps below contains some things for you to check. Work through each area one by one to make sure that you check everything you need to. Remember, if everything looks OK here, your friend may have an issue with their speakers or headset. Let's get started:

OK, let's check your hardware:

  1. Check that your microphone is plugged in
  2. Check that you haven't accidentally clicked the microphone mute button on your device or headset
  3. If you're in a loud environment, it might be hard for your friend to hear you. Consider moving to a quieter space.

Now that we've checked the above, it's time to make a test call:

  1. In your Contact list, select Skype Test Call. It may also be called Echo / Sound Test Service or Skype Test Call (echo123).

    If you can't find Skype Test Call, search for it by typing "echo" in the search box.

  2. In the calling pane, click Call.

  3. Follow the instructions you hear.
  4. If you can hear your recorded message, it means that your microphone is working and the problem probably lies with your friend. Suggest that they take a look at this handy guide.

    If you can't hear your recorded message, it's time to take a look at your Windows settings.

OK, let's check your Windows settings:

  1. Use the Microsoft Fix-It tool to make sure that your settings are correct
  2. Make sure that your version of Windows is up-to-date
  3. Take a look at our dedicated sound guides for Windows 7/8 and Windows XP and make sure everything is where it should be.

Still no luck? Time to take a look at your Skype settings.

So your hardware and Windows settings look good. Let's take a look at Skype.

Firstly, make sure you and your friend are using the latest version of Skype.

Now, let's take a look at your microphone settings in Skype:

  1. In the menu bar, click Tools > Options > Audio Settings.
  2. Find the volume indicator and speak into the microphone. If it lights up and moves when you speak, your microphone is working correctly.

    Audio settings options for microphone and volume.

  3. If the volume indicator does not light up when you speak, make sure that the device you want to use as your microphone is selected in the drop-down list. If it’s not, click the down arrow and select your device.
  4. Microphone selection options displayed in the drop-down menu.

You can also adjust your audio settings during a call. Simply click the call quality icon in the call bar (you may have to move your mouse to make the call bar appear):

Remember to make sure you're off mute as well.

If you still have a problem, it might be time to look at your internet connection.

If you've checked all of the above and you're still having problems, you might have a connection problem. Check out our handy guide on solving connection problems.

If you've checked all of the above and you're still having problems, have your friend check their audio settings. You can refer them to the correct page below, depending on their operating system:

If you can't find an answer through any of the categories above, why not ask your question in our community?

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