If the audio quality is poor – meaning that your friend can hear you but your voice echoes, sounds muffled, or drops in and out – the following tips can help.
- Use the latest version of Skype.
We’re always improving call quality, so for best performance, make sure that you and the person you’re calling are using the latest version of Skype. Download the latest version.
- Check your connection.
If there are gaps or delays in the audio or if one of you starts sounding like a robot, it might be your internet connection (or your friend’s) causing the problem. Check out our guide to solving connection issues.
- Check your Skype settings.
Click Tools > Options, and then on the left click Audio settings. Make sure Automatically adjust microphone settings is checked – this lets Skype choose the optimal setting.
Improve the speech to noise ratio.
The best way to improve audio quality is by increasing the contrast between the sound of your voice and all other sounds around you. There are lots of ways to do this:
Move closer to the microphone. Being too far away from your microphone makes it hard for the mic to pick up your voice clearly. If you’re using the built-in mic on your computer, make sure you know where it is and check there’s nothing blocking it.
Reduce background noise. Quiet spaces are best for audio quality because there is less noise for your voice to compete with. Built-in microphones tend to pick up sound from all around.
Reduce the volume of the playback. If your speakers are too loud, or too close to your microphone, it can cause interference or echo. Turn down the volume on your speakers and if possible, move them further away from the microphone.
Use a headset. Almost all of the issues above can be improved or solved by using a USB headset on both ends of the call. If you’re already using a headset and you’re having problems with audio, try plugging it into a different USB port. If you don't yet have a headset or continue experiencing problems with yours, you might want to review our list of the best usb headsets according to Skype users.