I'm having problems redeeming my Ukash voucher...

If you’re having problems redeeming your Ukash voucher, try the following:

  1. Check the date on the voucher to make sure it hasn’t expired.
  2. Make sure that you have entered the voucher number correctly, with no spaces or hyphens.
  3. Wait and try again in a few hours or the next day. If you have tried to redeem the voucher a few times our system may have temporarily suspended your account.

If you still can’t redeem your voucher, contact Ukash*, or Skype Customer Service for further assistance.

Find out more about paying with Ukash.

*Skype is not responsible for the content of external sites.

Did this answer your question?

Thank you for your feedback

Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

Important: Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field below.

Share this article