If you’ve forgotten your Skype username and/or password, we can help get you back up and running by going to our Problems signing in page.
When you try to sign in to Skype and you get a message saying we didn't recognize that Skype sign in name, we can help. To recover your Skype Name, you’ll need to know the email or phone number you used to create your Skype account. If you’ve forgotten what that email address was – read our guide to finding or remembering your forgotten account information before you attempt the steps below.
If you've forgotten your account password for Skype, we can help:
You can no longer login to Skype via Facebook. If you were using Facebook to sign in, or if you updated to the new Skype and can't sign in using your Facebook account, you'll just need to walk through some steps to sign in and continue using Skype.
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