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    I've forgotten my Skype name or password

    If you’ve forgotten your Skype username and/or password, we can help get you back up and running by going to our Problems signing in page.

    When you try to sign in to Skype and you get a message saying we didn't recognize that Skype sign in name, we can help.

    To recover your Skype Name, you’ll need to know the email or phone number you used to create your Skype account. If you’ve forgotten what that email address was – read our guide to finding or remembering your forgotten account information before you attempt the steps below.

    1. Go to our Problems signing in page.
    2. Enter your email address or phone number and select Continue.

      Important note: When entering your phone number, be sure to enter it with no spaces or dashes (example: 12223334444).
    3. We'll show you all the Skype accounts associated with that email address or phone number.
    4. Select the account you want to sign in to Skype with and select Sign in. You're all set.

      If you’ve forgotten your password, select the Forgot my password link under the Sign in button.

    If you've forgotten your account password for Skype, we can help:

    1. On the sign in page, select Forgot my password, or go directly to the password reset page.
    2. We’ll guide you through the process to reset your password and security information.

    You can no longer login to Skype via Facebook. If you were using Facebook to sign in, or if you updated to the new Skype and can't sign in using your Facebook account, you'll just need to walk through some steps to sign in and continue using Skype.

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    Important : Do not enter any personal information (such as your Skype Name, email address, Microsoft account, password, or real name or phone number) in the field above.