I've forgotten my Skype user name or password

    Back to search results

    If you forgot your Skype password, reset your password now

    If you forgot your Skype password but do not have access to your email or phone to verify your identity:

    1. Go to the account recovery form.
    2. You will be asked for your email, phone number and Skype name as well as an additional email that we can contact you at.
      Find information about the recovery form, including tips for completing it, here
    3. Once you have submitted the form it may take up to 24 hours to verify your information.  The results of the request will be sent to the additional email address you provided.
    1. Go to the Skype sign in page.
    2. Select More sign-in options.
    3. Select Forgot my username.
    4. You'll be asked to either enter a phone number or an alternate email associated with your Microsoft account.
    5. We'll send a security code to the phone number or email you used. Enter the code and select Next.
    6. We'll show you any accounts associated with the phone number or email you provided. We will hide part of the username for security reasons. When you see the account you're looking for, select Sign in.

    If you forgot your user name and receive the message "That Microsoft account doesn't exist", these steps may help you find or remember your Microsoft account.

    You can also check out our troubleshooting guide if you're having other sign in issues.