We will restrict your account from using Skype's paid features if:
We notice unusual activity, for example markedly different usage of your Skype Credit or subscription, that suggests someone other than you might have taken control of it.
You are disputing a payment (also called a chargeback), since this indicates that there is a problem with either your payment method or your account.
If you’re having trouble signing in to Skype, if you receive an email from us or see an error message in Skype saying that your account has been suspended or blocked, here’s what to do.
If you can sign in to your account but you can’t use paid services (for example, you can’t make a call using Skype Credit or a subscription), you will need to recover your account:
- Go to the account recovery page.
- Follow the steps to recover your account.