We will temporarily suspend your account if:
We notice unusual activity, for example markedly different usage of your Skype Credit or subscription, that suggests someone other than you might have taken control of it.
You are disputing a payment (also called a chargeback), since this indicates that there is a problem with either your payment method or your account.
If you’re having trouble signing in to Skype, if you receive an email from us or see an error message in Skype saying that your account has been suspended or blocked, here’s what to do.
I can sign in to my account
If you can sign in to your account but you can’t use paid services (for example, you can’t make a call using Skype Credit or a subscription), you will need to recover your account:
- Go to the account recovery page.
- Follow the steps to recover your account.
If you have any issues recovering your account, go to the support request page (you'll be asked for your sign-in details if you're not already signed in) to contact our customer service team.
I can't sign into my account
If you’re not able to sign in to your account, go to the account recovery form to verify your identity.
When we've received your details, we'll check everything over and contact you as soon as possible. If we can’t verify your identity, you may have to answer some additional questions. If this is the case, we will contact you by email. *
If you’re unable to complete the account recovery request, please contact our Customer Service team.
If your Microsoft account has been suspended, you can sign in to unblock it.
*Emails from Skype might be directed into other folders (the Junk folder on Outlook, the Social folder on Gmail, or the Bulk folder on Yahoo! Mail). If you're expecting an email from Skype and haven’t received it, check these other folders.