Q: When will this migration impact me?
A: We're always working to improve the reliability, scalability, and functionality of the Skype experience. Moving from peer-to-peer to the cloud is a significant change, which has been taking place over the past couple of years. More changes are planned over the coming months and we've taken the time to help our users prepare for this change and encourage them to check if their current device will be supported in advance by keeping them updated on our plans via the Skype blog and support site.
Q: What are the benefits of moving to a cloud infrastructure?
A: The cloud infrastructure requires less battery power than peer-to-peer architecture, and will allow us to create exciting new features, including the next generation of Skype.
Q: Why are peer-to-peer users no longer able to sign in to Skype?
A: We want to create the best possible app experience for our Skype users which means we must make some changes along the way. These decisions are hard to make but will enable us to focus our efforts on transitioning Skype from a peer-to-peer video and chat app to a modern, mobile friendly cloud architecture. Skype on the cloud means you can access all of your chats and shared images on any device with the same Skype account and consume less battery power.
Q: Why can't I download the latest version of Skype on my device?
A: You can check our support site to find out which devices and operating systems Skype will support in the future. As an example, we will continue to support Windows 8, 7, Vista, and XP, Yosemite on Mac, iOS 8, and Android 4.0.3 operating systems. If you're device is no longer supported, you can stay in touch with friends and family using another Skype supported device, or Skype for Web. The latest versions of Skype for all supported devices are available to download, and you can sign in using your same Skype account.
Q: Where can I find more information about the latest version of Skype?
A: Learn more about what platforms Skype is available on.
Q: How does Skype protect my safety, security, and privacy during this transition?
A: Skype was built from the ground up with security and privacy in mind. We are extremely vigilant about making Skype as secure as possible, and it will continue to be a priority as we make the transition to a cloud infrastructure. We apply the highest industry standard encryption to all Skype audio and video calls. Learn more our privacy statement, and what you can do to help safeguard your account.