Skip to main content

Skype Help

    All products

    Why am I having trouble calling a mobile or landline?

    Back to search results

    To make a call to a mobile or landline, first you need to have some Skype Credit or a subscription. You can then call a number on your contact's profile, or use the dial pad to enter a phone number. 

    Need help with making a call from Skype? Check out this handy guide.

    If you are still unable to make a call, please refer to the following table for help with resolving the issue. 

    Problem Resolution
    Are your Skype calls being blocked? Make sure you have Caller ID enabled if your Skype calls are being blocked. 
    Do you have enough Skype Credit?

    You need to have enough Skype Credit to make a call to your destination lasting at least one minute. We recommend you check your Skype Credit balance before each call, either in Skype, or by signing in to your account. You can also check out our rates page to see how much your call will cost per minute. If you have insufficient Skype Credit, you’ll need to buy some before making the call.

    Does your subscription cover the call you want to make?

    If you have a subscription, but your call won’t connect, it’s likely that you are trying to call a number or destination not covered by your subscription. Check these reasons why your call will not connect with a subscription.

    Have you dialled a valid number?

    Check that you have dialled the number correctly. Remember to select the country from the drop-down, or enter a “+” and then the country code plus the number you want to call.

    Does Skype support the number you dialled?

    Unfortunately Skype does not support calls to all number ranges in every country. There are certain premium-priced or geographic/country specific numbers which are forbidden and cannot be reached using Skype.

    Is it just one specific number you can’t call?

    Due to fluctuations in the public switched telephone network (PTSN) we cannot always guarantee the quality or reliability of calls made from Skype. Such issues are usually temporary, so if you have problems calling a specific number, we suggest trying again later. If the problem persists, please report this, stating the destination and your Skype Name, to Skype Customer Service.

    Is your Internet connection strong enough? Make sure you have a strong Internet connection when you attempt to place the call. If you're on Wi-Fi, move to an area where the signal is stronger or connect to another network.


    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling