If you are having problems connecting to your Facebook account, the following suggestions may help.Are you Offline?You must be signed in to Skype and your...

This article is also available for: Windows desktopMobile devices Skype WiFi is a feature that allows you to connect to the internet at public, pay WiFi...

If you’re having trouble connecting to Skype for modern Windows, there are a few things you can do to try and solve the problem.Uninstall and reinstall SkypeIn...

This article is also available for: Mac Skype WiFi is a convenient way to get online at public WiFi hotspots without worrying about how you’d pay for it. Learn...

Skype Connect provides connectivity between your business and the Skype community. By adding Skype Connect to your existing SIP-enabled PBX, your business can...

The following restrictions apply for Skype Connect: Access to a broadband internet connection is required. Skype is not a replacement for traditional telephone...

Skype Connect supports the following DTMF signaling: RFC 2833 out-of-band (details of the RFC 2833 standard are located on the IETF website*) RTP payload Type...

Skype Connect will work with your Virtual Private Networks (VPN) infrastructure as long as the VPN being used for Skype Connect has internet access.We recommend...

Currently, the maximum number of concurrent calls or calling channels is limited to 300 per a SIP Profile. However, you can create as many SIP Profiles as you...

It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the...

The following table can help you to resolve problems with Skype Connect.Before you begin, make sure there is not a problem with Skype at the moment. Do this by...

Skype Connect certification certifies SIP-enabled PBXs against industry standards, common SIP PBX features and call flows. We establish whether Skype Connect...

The reason you are getting a 403 error is because you’re not sending the call from a Skype Connect account.Skype Connect uses the From header, which should...

SIP is an open standard so even if your SIP-enabled PBX or other network equipment are not currently certified by Skype, Skype Connect may still work. If you do...

PBX (Private Branch Exchange) is the system in your company that connects individual desk extensions to external telephone lines and mobile networks.A SIP-...

So, you're on a call and the video is pixellated, or the call just keeps dropping. Sounds like you've got a problem with your connection. Don't worry, let's...

It may be that you can’t use your Skype Number as caller ID in your country. You can set up caller identification using your Skype Number in many countries, but...

In older versions of Skype for Linux, the default style setting could cause some menus to display text incorrectly. This problem has been solved in the latest...

This FAQ is for the Windows Mobile application, which is no longer available for download. For help with Skype for Windows Phone, please refer to these...

To call Réunion, French Guiana or Martinique, enter the country code twice. Country Landline Mobile Réunion Landline: + 262 262 XX XX XX + 262 692 XX XX XX ...

To configure your PBX, you’ll need the address of the Skype Connect gateway and the SIP Profile’s username and password. These details are provided when you...

Skype Connect lets you connect your SIP-enabled PBX to Skype, making it easier to communicate in a more cost-effective way. It also simplifies the management of...

This article is also available for: MacLinux When you make a Skype call, you can sometimes encounter strange noises or shaky video. Normally, it's an audio,...

All you need to use Skype Connect™ is a compatible SIP-enabled PBX that supports: Requirement Description Protocol SIP (RFC3261) IP transport UDP and TCP/IP ...

With Skype for Windows desktop you can send instant messages to your Facebook friends and make video and voice calls to them from the Facebook contact...

If you use Skype Connect and calls to one or more Skype Numbers assigned to a SIP Profile are not working, it may be that the Skype Numbers are expiring without...

The following is required to use Skype Connect: Requirement Description Skype Manager™ Skype Connect is managed via Skype Manager. A SIP-enabled PBX We...

You can connect most cordless and desktop phones to the internet by plugging the base station directly into your broadband router or modem. The phone will use...

We’re always working hard to improve your Skype experience. As a result of the recent changes we made to the way Skype video calling works, you can’t make video...

This FAQ is for the Windows Mobile application, which is no longer available for download. For help the Skype for Windows Phone, please refer to these FAQs.It's...

Skype is working on an improved group experience. Unfortunately, your version of Skype or your current Operating System doesn't support the new cloud-based...

Skype provides for 20% additional concurrent calling (“bursting”), over and above your subscribed channels.This allows you to receive additional concurrent...

Your PBX must be able to support SIP to use Skype Connect™. If your PBX doesn’t support SIP there are two options open to you: Check with your PBX manufacturer...

Yes, DID (Direct Inward Dialing) can be implemented with Skype Connect by using Skype Numbers assigned to SIP Profiles and by taking advantage of your SIP-...

If you use Skype Connect and are only getting one-way audio, check the following possible causes: Check Description Does the caller have low internet bandwidth?...

There are two registration methods available with Skype Connect: Method Description SIP Registration If your PBX is located on a private network behind a NAT...

This FAQ contains instructions on how to buy a Skype Connect channel subscription, change your Skype Connect channel subscription and cancel your Skype Connect...

If you use Skype Connect and you are having DTMF (dial pad tone) issues, check the following possible causes: Check Description Are you using RFC 2833 (out of...

You can change this setting by navigating to Tools > Settings > Connection > Advanced Connection SettingsIf you’re having problems with Skype calls, check that...

This article is also available for: Mac So, you're on a call and you can't hear your friend. There are four main things that you need to check: your hardware,...

If you can't see contacts in your contact list, follow the instructions below:  First, make sure you have the latest version of Skype installed. If you have...

This article is also available for:MacWhen you sign in to Skype for modern Windows, you can add Microsoft Lync users to your Skype contact list. Then you can...

The FREETALK® Connect Me box is an analogue phone adapter (ATA). It is no longer available for purchase.If you already purchased one, you can use it to make and...

The amount of internet bandwidth you need with Skype Connect depends on: How much you use your current internet connection for email, browsing and other data....

There are two types of Skype Connect™ report: monthly allocations, and detailed usage reports. Both of these are accessible directly from Skype Connect.To view...

If you use Skype Connect and you’re experiencing problems with its call quality, check the following possible causes: Check Description Have you tried calling...

If you use Skype Connect and your calls keep dropping mid-call, check the following possible causes: Check Description Is your internet connection losing...

Yes you can. If you connect to the internet through a proxy server, Skype will automatically detect your proxy settings. However, if for some reason Skype...

This article is also available for:MacSo, you're on a call and your friend can't hear you. There are four main things that you need to check: your hardware,...

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