Skype Help
On this page you can find links to accessibility help articles that are written for people who use screen readers with Skype. The information provided in the...
This article is also available for:Skype for WindowsSkype for Mobile This article is for people with visual impairments who use a screen reader program with...
This article is also available for:Skype for WindowsSkype for Mac This article is for people with visual impairments who use a screen reader program with...
This article is also available for:Skype for MacSkype for Mobile This article is for people with visual impairments who use a screen reader program with...
Due to some changes to the infrastructure providing the Skype Connect service, you may need to update your SIP profile configuration to avoid interruption in...
This article is for people with visual impairments who use a screen reader program with Skype and is part of the Skype Accessibility content set. For more...
Live captions & subtitles in Skype let you read the words that are spoken during an audio or video call. Live captions & subtitles are not available in Skype on...
Skype calling with Alexa allows you to make and receive Skype calls through Alexa devices with just the sound of your voice.Here's what you need to begin making...
Assistive features help people with disabilities navigate and control their device.Customize your themeSkype offers many ways to customize your experience to...
Skype TX is a studio-grade hardware and software solution from Microsoft, which allows you to seamlessly integrate Skype callers from anywhere in the world into...
Skype that you use at home is great for smaller businesses of up to 20 employees. It is free to use, unless you want to buy credit to make calls to landlines...
Monthly VAT or GST invoices can be downloaded from the Skype Manager admin dashboard for specific allocations made. You can download your VAT or GST invoice for...
Skype is great for helping you and your business be more productive. If you're a Skype for Business customer and you need help, please visit Microsoft Office...
To view a history of the payments that you have made in Skype Manager, or to download an invoice for an allocation as a PDF: Sign in to Skype...
This FAQ contains instructions on how to set up Caller ID, change Caller ID and disable Caller ID for members of your Skype Manager.Setting up Caller IDTo set...
The reports in Skype Manager provide a useful way of keeping track of your company's usage of Skype. There are four types of reports available: Summary,...
While you can't delete your Skype Manager administrator account, you can delete your group. You cannot delete the personal accounts of your users. Members will...
This FAQ contains instructions on how to assign Skype Numbers to your members, reallocate Skype Numbers and cancel Skype Numbers assigned to your...
Members can leave the Skype Manager group at any time – you can remove them from your Skype Manager but they retain their accounts. Learn more about releasing...
This FAQ contains instructions on how to allocate subscriptions to your members and cancel subscriptions. Follow these steps to allocate new subscriptions or to...
If your details change at any time (for example, address changes or payment changes), you can update your account details in your Skype Manager. Click your...
This FAQ contains instructions on how to allocate Skype Credit to your members, and recharge members' Skype Credit.Note: Once credit has been allocated, you...
As an administrator, you cannot setup call forwarding on behalf of your users. Instead, your users will need to setup call forwarding in their personal...
You specify the currency in which your Skype Credit balance is calculated when you create your Skype Manager. However, it is easy to change this to another...
Skype Manager is a management tool that lets you set up, manage and report on the usage of Skype across your group, all in one place.It’s easy to invite your...
Skype Connect provides connectivity between your business and the Skype community. By adding Skype Connect to your existing SIP-enabled PBX, your business can...
Administrators who have already set up their Skype Manager can sign in here.If you’re new to Skype Manager, you'll first need to set up your own Skype...
Skype to Skype calls are free anywhere in the world. You can be using Skype on a computer, mobile, or tablet. As long as you are both using Skype, the call is...
Assistive features help people with disabilities navigate and control their device as well as get better access to online content.The following is a list of...
Why am I seeing ads?Occasionally, you may see advertisements for other companies in Skype (if you're using Skype without paid services, such as Skype Credit or...
The Skype Developer Program has now closed. The preferred method for 3rd party developers to integrate with Skype is using Skype URIs; you can find more...
There are two registration methods available with Skype Connect: Method Description SIP Registration If your PBX...
If you use Skype Connect and calls to one or more Skype Numbers assigned to a SIP Profile are not working, it may be that the Skype Numbers are expiring without...
If you use Skype Connect and your calls keep dropping mid-call, check the following possible causes: Check Description Is your...
Your SIP-enabled PBX might cause problems with any of the following: Hunt Groups Call Hold Music on Hold Internal network routingIf you're experiencing...
If you use Skype Connect and are only getting one-way audio, check the following possible causes: Check Description Does the caller...
This FAQ contains instructions on how to create a SIP Profile, rename a SIP Profile and delete a SIP Profile.A SIP Profile is a SIP user account that contains...
Skype Connect will work with your Virtual Private Networks (VPN) infrastructure as long as the VPN being used for Skype Connect has internet access.We recommend...
To retrieve a SIP Profile's credentials: Sign in to Skype Manager™. Click Features in the toolbar. In the Features menu on the left, click Skype...
The reason you are getting a 403 error is because you’re not sending the call from a Skype Connect account.Skype Connect uses the From header, which should...
When you register your Skype Manager, you specify the currency you want to use. Members of your Skype Manager can also specify the currency they want to use.If...
Yes, DID (Direct Inward Dialing) can be implemented with Skype Connect by using Skype Numbers assigned to SIP Profiles and by taking advantage of your...
If you use Skype Connect and you’re experiencing problems with its call quality, check the following possible causes: Check...
Associating a Skype account with a SIP Profile lets you direct calls to that business account to the SIP Profile and therefore to its associated PBX. You can...
If you receive an email claiming to be from Skype and you suspect it may be fraudulent, do not reply to the email, click any links in the email, or open any...
Your PBX must be able to support SIP to use Skype Connect™. If your PBX doesn’t support SIP there are two options open to you: Check with your PBX...
This FAQ contains instructions on how to allocate Skype Credit to a SIP Profile and how to take back Skype Credit from a SIP Profile.Skype Credit can be...
Skype Connect supports the following DTMF signaling: RFC 2833 out-of-band (details of the RFC 2833 standard are located on the IETF website*) RTP payload...
If you use Skype Connect and cannot call mobile or landline numbers, check the following possible causes: Check Description Have you...
A Skype Number is a business number that you can buy to assign to your SIP Profile. People can then reach your company by dialing the Skype Number. Skype...
This FAQ contains instructions on how to set up a Caller ID on a SIP Profile, how to change the Caller ID and how to remove the Caller ID.You can use a Skype...
Skype provides for 20% additional concurrent calling (“bursting”), over and above your subscribed channels.This allows you to receive additional concurrent...
Currently, the maximum number of concurrent calls or calling channels is limited to 300 per a SIP Profile. However, you can create as many SIP Profiles as you...
We’re always working hard to improve your Skype experience. Sometimes this means that we may discontinue certain Skype features or products when we feel they...
Keyboard shortcuts are specific combinations of two or more keys on your keyboard. They make it easier and faster for you to use commands that you would...
If you use Skype Connect and you are having DTMF (dial pad tone) issues, check the following possible causes: Check Description Are...
Skype Connect certification certifies SIP-enabled PBXs against industry standards, common SIP PBX features and call flows. We establish whether Skype Connect...
There are two types of Skype Connect™ report: monthly allocations, and detailed usage reports. Both of these are accessible directly from Skype Connect.To view...
This FAQ contains instructions on how to buy a Skype Connect channel subscription, change your Skype Connect channel subscription and cancel your Skype Connect...
Yes. The Usage report in Skype Manager provides a detailed activity report of your members’ Skype usage. This includes the time, date, duration and destination...
It has been brought to our attention that since March 2012 our website has been blocked by one or more ISPs in Morocco. Unfortunately there is very little...
Yes, you can share Skype products and features you purchase with your Skype contacts using Skype Manager.Skype Manager is a free, web based tool that allows you...
From Outlook.com, you can use Skype Web Control to send messages and make voice or video calls — just sign in and select the Skype button to get...
The FREETALK® Connect Me box is an analogue phone adapter (ATA). It is no longer available for purchase.If you already purchased one, you can use it to make and...
Skype Connect lets you connect your SIP-enabled PBX to Skype, making it easier to communicate in a more cost-effective way. It also simplifies the management of...
To configure your PBX, you’ll need the address of the Skype Connect gateway and the SIP Profile’s username and password. These details are provided when you...
Before you add or invite members to your Skype Manager, you'll need to set up your own Skype Manager account, and enter a name for your group. You add or invite...
To resend or delete an invite that has already been sent in Skype Manager: Sign in to Skype Manager. Click Members from your Skype Manager Dashboard. In...
The exact features might vary from product to product, but most will support the following features: • Making and receiving Skype-to-Skype voice calls •...
This FAQ contains instructions on how to create a new list and add members to a list.Lists are a great way to manage members of your Skype Manager. You can...
PBX (Private Branch Exchange) is the system in your company that connects individual desk extensions to external telephone lines and mobile networks.A...
When a member has been added to your Skype Manager, you can view or update their account details at any time, including what list they belong to and whether...
The following is required to use Skype Connect: Requirement Description Skype Manager™ Skype Connect is managed via Skype...
It’s easy to buy Skype Credit in Skype Manager. You can pay for Skype Credit using a credit card, PayPal, Sofort banking, and lots of other ways.Once you have...
All you need to use Skype Connect™ is a compatible SIP-enabled PBX that supports: Requirement Description Protocol SIP...
The following table can help you to resolve problems with Skype Connect.Before you begin, make sure there is not a problem with Skype at the moment. Do this by...
A SIP Profile is a SIP user account that contains all of the configuration and user data for your Skype Connect™ service. You can set up multiple SIP Profiles...
The Skype extension allows you to share your favorite pages with your contacts using Share on Skype, and launch Skype for Web with one click, directly from your...
Yes, when you buy an eligible* Skype calling subscription, we will include a subscription to Microsoft 365 Personal absolutely free.Microsoft 365 Personal gives...
Skype Web Control is a lightweight Skype web client that is available on outlook.com, msn.com and skype.com. To use Skype Web control: Sign into your...
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