Skype Help
If your account for Skype is suspended or restricted, you may receive a notification that Skype services are partially blocked on your account. Here are some...
If you're signed into Skype but can't find your contacts or Skype Credit, you probably signed in to a different account than you intended to.What might cause...
Having problems with the quality of your Skype call? Your internet connection – or your friend’s – is the most likely culprit. A poor internet connection can...
I forgot my password for SkypeIf you forgot your Skype password, reset your password now. If you forgot your Skype password but do not have access to your...
If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype,...
To check that your sound and microphone are working properly in Skype, you can make a test call to our friendly assistant Echo. She will prompt you to record a...
If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause:Have you made a Skype purchase?To check...
Look for your problem and its resolution in the following table. Problem Resolution I paid for the product, but my account balance...
If you are having issues sharing your screen in Skype, the following tips may help.The screen sharing options are grayed out.You need to be in a voice or video...
If you experience trouble making a call in Skype, then it is always good to check for any current issues on the Skype Status page.To make a call to a mobile or...
Check for your problem in the following table to find why your subscription isn't working for you: Problem Resolution When I try to...
There are several reasons a payment might fail. The following items are the most common reasons for a failed payment, and what you can to do fix them.Important:...
If you have a query regarding a purchase, you may need to provide Skype Customer Service with a proof of payment. Acceptable proof of payment is a copy of...
If you are having problems with call forwarding, check the following. Do you have enough Skype Credit or a suitable subscription? You need to have some...
It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the...
Your account for Skype enables you to connect with what's important and gives you access to other Microsoft services like OneDrive, Xbox and Office. If you are...
If you see a "Sorry we couldn't connect to Skype", "Skype can't connect" or "Unable to receive notifications" message when you try to use Skype, the most likely...
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