Troubleshooting

• Skype services are partially blocked on my account

  If your account for Skype is suspended or restricted, you may receive a notification that Skype services are partially blocked on your account. Here are some...

• Why are my Skype contacts or credit missing?

  If you're signed into Skype but can't find your contacts or Skype Credit, you probably signed in to a different account than you intended to.What might cause...

• Troubleshooting issues with Skype call quality

  Having problems with the quality of your Skype call? Your internet connection – or your friend’s – is the most likely culprit. A poor internet connection can...

• I've forgotten my Skype user name or password

  I forgot my password for SkypeIf you forgot your Skype password, reset your password now. If you forgot your Skype password but do not have access to your...

• Troubleshooting problems signing into Skype

  If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype,...

• How do I test my sound is working in Skype (make an Echo test call)?

  To check that your sound and microphone are working properly in Skype, you can make a test call to our friendly assistant Echo. She will prompt you to record a...

• Why has my credit/debit card been charged when I haven't made a Skype purchase?

  If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause:Have you made a Skype purchase?To check...

• I'm having a problem placing an order in Skype

  Look for your problem and its resolution in the following table. Problem Resolution I paid for the product, but my account balance...

• Why am I having problems sharing my screen during a Skype call?

  If you are having issues sharing your screen in Skype, the following tips may help.The screen sharing options are grayed out.You need to be in a voice or video...

• Why am I having trouble calling a mobile or landline in Skype?

  If you experience trouble making a call in Skype, then it is always good to check for any current issues on the Skype Status page.To make a call to a mobile or...

• Troubleshooting Skype subscriptions

  Check for your problem in the following table to find why your subscription isn't working for you: Problem Resolution When I try to...

• Why has my payment failed?

  There are several reasons a payment might fail. The following items are the most common reasons for a failed payment, and what you can to do fix them.Important:...

• How do I send proof of payment to Skype Customer Service?

  If you have a query regarding a purchase, you may need to provide Skype Customer Service with a proof of payment. Acceptable proof of payment is a copy of...

• Troubleshooting Skype call forwarding

  If you are having problems with call forwarding, check the following. Do you have enough Skype Credit or a suitable subscription? You need to have some...

• I just purchased Skype Credit but I cannot make any calls...

  It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the...

• Why do I get the message "Microsoft account already exists" when signing into Microsoft services with my account for Skype?

  Your account for Skype enables you to connect with what's important and gives you access to other Microsoft services like OneDrive, Xbox and Office. If you are...

• Mobile connectivity troubleshooting

  If you see a "Sorry we couldn't connect to Skype", "Skype can't connect" or "Unable to receive notifications" message when you try to use Skype, the most likely...