Troubleshooting | Calling problems

• Troubleshooting issues with Skype call quality

  Having problems with the quality of your Skype call? Your internet connection – or your friend’s – is the most likely culprit. A poor internet connection can...

• How do I test my sound is working in Skype (make an Echo test call)?

  To check that your sound and microphone are working properly in Skype, you can make a test call to our friendly assistant Echo. She will prompt you to record a...

• Why am I having problems sharing my screen during a Skype call?

  If you are having issues sharing your screen in Skype, the following tips may help.The screen sharing options are grayed out.You need to be in a voice or video...

• Why am I having trouble calling a mobile or landline in Skype?

  If you experience trouble making a call in Skype, then it is always good to check for any current issues on the Skype Status page.To make a call to a mobile or...

• Why is Skype asking for permission to use my camera, microphone, or contacts on my iOS device?

  When you want to make a call using Skype on your iPhone or iPad device for the first time, Skype will ask for your permission to access the microphone. When you...

• Troubleshooting Skype call forwarding

  If you are having problems with call forwarding, check the following. Do you have enough Skype Credit or a suitable subscription? You need to have some...

• Mobile connectivity troubleshooting

  If you see a "Sorry we couldn't connect to Skype", "Skype can't connect" or "Unable to receive notifications" message when you try to use Skype, the most likely...