Account and profile

• How are my contact details used in Skype?

  You can have different contact details in your Skype profile (which is used only in Skype) and your Microsoft account (which you can use with Microsoft products...

• Can people find me with my phone number in Skype?

  If you use a phone number to sign up or sign in to Skype, or if you have a phone number in your Skype Profile, people can search for you with that phone number...

• How do I change or remove my phone number in Skype?

  Skype can use your mobile number in multiple ways, such as a way to sign in, to display for Caller ID, or to use for Call forwarding so you don't miss any Skype...

• How do I manage my Skype profile and purchases for iPhone and iPad?

  In Skype for iPhone and iPad, some functions are not available from within the app. If you can't find what you need, you can access it from your Skype My...

• Why are some of my settings disabled in Skype?

  Because of governmental regulations in the EU, as well as privacy concerns, some users might not be able to use all Skype services. Here are some features and...

• How do I change my currency in Skype?

  Sign into your Skype account. Scroll down to Account details and select Change currency. Choose your new currency from the list and then click...

• How do I change my theme in Skype?

  Select your profile picture. Select Settings. Select Appearance. Under MODES, choose from Light, Dark, or Use system setting, and a check mark will...

• What happens if I opt out of Skype search?

  Skype search gives you the ability to find your friends and connect on Skype. You can opt out of Skype search at any time in your Skype privacy settings....

• How do I manage group chat settings in Skype on mobile or tablet?

  While in your group chat, tap the Group name.From your group profile, you can:Manage your group chatsAndroid (6.0+), Android tablet, iPhone, and iPad Add or...

• How do I know which version of Skype is on my mobile or tablet?

  Android OS (6.0+)If you have: Your profile picture at the top. Tabs across the bottom for Chats, Calls, Contacts, and Notifications. A New Chat button...

• How do I change my profile picture in Skype?

  From Chats, select your profile picture. Select Skype profile. Select your profile picture again. A menu will appear where you can choose from the...

• How do I change my profile color in Skype?

  Select your profile picture. Select Settings. Select Appearance. Under COLOR, choose a new color. It might take a little time before your color...

• How do I send feedback for Skype?

  Select your profile picture. Select Settings. Select Help & Feedback, then select Give feedback. Let us know what you'd like to tell us and select...

• How do I update my profile information in Skype?

  From Chats, select your profile picture. Select your presence status, or your mood message to quickly make changes. Select Skype profile to update...

• What version of Skype am I using?

  Select your profile picture. Select Settings. Select Help & Feedback. The Help & Feedback window will show your version information. Android...

• How do I opt out of being visible in Skype search results?

  You can add or edit information in your Skype profile such as your location, email, or phone number to make it easier for friends to find you. If you prefer not...

• How do I add or change my mood message in Skype?

  Select your profile picture. Under your profile picture, either select Share what you're up to and add a new mood message or select the existing message to...

• How do I change my language in Skype?

  Select your profile picture. Select Settings. Select General. Select Language, then select a language from the list. Android 4.0.4 - 5.1 Tap...

• How do I change my presence status in Skype?

  From Chats, select your profile picture. Select your current presence status. Select one of the following status options: Active - Let your...

• Why can anyone contact me in Skype?

  In Skype, your friends and family can talk to you immediately, and you can do the same with them.When someone reaches out to you for the first time, you can...

• How do I manage notifications in Skype on mobile or tablet?

  Android (6.0+), Android tablet, iPhone, and iPad From Chats, tap your profile picture. Tap Settings, scroll down and tap Notifications. Turn the...

• How do I manage reactions and app alerts in Skype?

  Select the Notifications button. Your most recent reactions, @mentions, and Skype app alerts will be listed. Select a new item to view the...

• I've forgotten my Skype user name or password

  I forgot my password for SkypeIf you forgot your Skype password, reset your password now. If you forgot your Skype password but do not have access to your...

• Can I merge or unlink my Skype and Microsoft accounts?

  Since your Skype account is already a Microsoft account, it is not possible to merge or unlink your Skype and Microsoft account. With your account you will...

• What's my Skype Name?

  Your Skype Name is the name created when you first joined Skype, other than your email address or phone number. If you sign in with an email address or phone...

• Who can see my Skype profile and presence status?

  You control who can see your Skype profile information and presence status. Some information is visible to everyone, but you can leave it blank if you don't...

• What is a Microsoft account?

  A Microsoft account is what you use to access many Microsoft devices and services. It’s the account that you use to sign in to Skype, Outlook.com, OneDrive,...

• Can I use Skype without my Microsoft account?

  Skype is one of a range of consumer services that is accessed through a Microsoft account. It is not possible to separate your Skype profile from your Microsoft...

• How do I change or reset my password for Skype?

  Sign into your account. Select the change password link. We'll take you through the process of changing your password.What do I do if I forgot my...

• How do I change my email address in my Skype profile?

  You need to have an email address in your profile, because we use it to contact you with important information about your Skype account. Your friends and family...

• How do I activate my Microsoft 365 Skype minutes?

  When you buy a Microsoft 365 Family or Microsoft 365 Personal subscription, your purchase includes 60 minutes of free Skype calls to mobiles and landlines every...

• Why is Skype asking for permission to use my camera, microphone, or contacts on my iOS device?

  When you want to make a call using Skype on your iPhone or iPad device for the first time, Skype will ask for your permission to access the microphone. When you...

• How do I change my billing address?

  Sign into your Skype My Account page. Scroll down to the bottom of the page and, under Account details, select Billing information. Note: If you are...

• What is the Microsoft account verification?

  Microsoft values your privacy and safety and wants to make sure that you don’t lose access to your account. Therefore, when you sign in to Skype with your...

• How do I deactivate caller identification?

  To deactivate caller identification: Sign in to your account. In the Manage features section, click Caller ID. If this link is not displayed, go to the...

• How do I change my Skype settings?

  To access your settings in Skype: Select your profile picture. Select Settings. Choose from the following settings to make your changes: Note: You can...

• Why do I need to add security information to my Microsoft account?

  When you sign in to Skype with your Microsoft account, you might be asked to provide an alternative email address or phone number. This is just to make sure...

• How do I change my caller identification settings?

  To change your caller identification settings: Sign in to your account. In the Manage features section, click Caller ID. To turn Caller ID on or off, use...

• What are the possible Skype statuses?

  If your presence status is... ActiveHow you appear to othersWhat it means You are online and available to contact.How this status gets set Set automatically...

• What is the difference between a status and a mood message in Skype?

  Your status lets your contacts know if you're available to have a conversation. A mood message is a short, simple message you can add to your profile. It could...

• How do I change the language of communications I receive from Skype?

  You can change the language of communications you receive from Skype from any platform or device, using this link to access your Skype account. Select Edit...