Troubleshooting | Problems with orders and payments

• Skype services are partially blocked on my account

  If your account for Skype is suspended or restricted, you may receive a notification that Skype services are partially blocked on your account. Here are some...

• Why has my credit/debit card been charged when I haven't made a Skype purchase?

  If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause:Have you made a Skype purchase?To check your...

• I'm having a problem placing an order in Skype

  Look for your problem and its resolution in the following table. Problem Resolution I paid for the product, but my account balance...

• Troubleshooting Skype subscriptions

  Check for your problem in the following table to find why your subscription isn't working for you: Problem Resolution When I try to...

• Why has my payment failed?

  There are several reasons a payment might fail. The following items are the most common reasons for a failed payment, and what you can to do fix them.Important:...

• How do I send proof of payment to Skype Customer Service?

  If you have a query regarding a purchase, you may need to provide Skype Customer Service with a proof of payment. Acceptable proof of payment is a copy of...

• I just purchased Skype Credit but I cannot make any calls...

  It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the...