Skype Help
Note: Skype Connect service will be discontinued, effective November 10, 2021. It will no longer be possible to make or receive calls through Skype Connect...
There are two registration methods available with Skype Connect: Method Description SIP Registration If your PBX...
If you use Skype Connect and calls to one or more Skype Numbers assigned to a SIP Profile are not working, it may be that the Skype Numbers are expiring without...
If you use Skype Connect and your calls keep dropping mid-call, check the following possible causes: Check Description Is your...
Your SIP-enabled PBX might cause problems with any of the following: Hunt Groups Call Hold Music on Hold Internal network routingIf you're experiencing...
If you use Skype Connect and are only getting one-way audio, check the following possible causes: Check Description Does the caller...
This FAQ contains instructions on how to create a SIP Profile, rename a SIP Profile and delete a SIP Profile.A SIP Profile is a SIP user account that contains...
Skype Connect will work with your Virtual Private Networks (VPN) infrastructure as long as the VPN being used for Skype Connect has internet access.We recommend...
To retrieve a SIP Profile's credentials: Sign in to Skype Manager™. Click Features in the toolbar. In the Features menu on the left, click Skype...
The reason you are getting a 403 error is because you’re not sending the call from a Skype Connect account.Skype Connect uses the From header, which should...
Yes, DID (Direct Inward Dialing) can be implemented with Skype Connect by using Skype Numbers assigned to SIP Profiles and by taking advantage of your...
If you use Skype Connect and you’re experiencing problems with its call quality, check the following possible causes: Check...
Associating a Skype account with a SIP Profile lets you direct calls to that business account to the SIP Profile and therefore to its associated PBX. You can...
Your PBX must be able to support SIP to use Skype Connect™. If your PBX doesn’t support SIP there are two options open to you: Check with your PBX...
This FAQ contains instructions on how to allocate Skype Credit to a SIP Profile and how to take back Skype Credit from a SIP Profile.Skype Credit can be...
Skype Connect supports the following DTMF signaling: RFC 2833 out-of-band (details of the RFC 2833 standard are located on the IETF website*) RTP payload...
If you use Skype Connect and cannot call mobile or landline numbers, check the following possible causes: Check Description Have you...
A Skype Number is a business number that you can buy to assign to your SIP Profile. People can then reach your company by dialing the Skype Number. Skype...
This FAQ contains instructions on how to set up a Caller ID on a SIP Profile, how to change the Caller ID and how to remove the Caller ID.You can use a Skype...
There are two types of Skype Connect™ report: monthly allocations, and detailed usage reports. Both of these are accessible directly from Skype Connect.To view...
Skype provides for 20% additional concurrent calling (“bursting”), over and above your subscribed channels.This allows you to receive additional concurrent...
Currently, the maximum number of concurrent calls or calling channels is limited to 300 per a SIP Profile. However, you can create as many SIP Profiles as you...
If you use Skype Connect and you are having DTMF (dial pad tone) issues, check the following possible causes: Check Description Are...
Skype Connect certification certifies SIP-enabled PBXs against industry standards, common SIP PBX features and call flows. We establish whether Skype Connect...
This FAQ contains instructions on how to buy a Skype Connect channel subscription, change your Skype Connect channel subscription and cancel your Skype Connect...
Skype Connect lets you connect your SIP-enabled PBX to Skype, making it easier to communicate in a more cost-effective way. It also simplifies the management of...
To configure your PBX, you’ll need the address of the Skype Connect gateway and the SIP Profile’s username and password. These details are provided when you...
PBX (Private Branch Exchange) is the system in your company that connects individual desk extensions to external telephone lines and mobile networks.A...
The following is required to use Skype Connect: Requirement Description Skype Manager™ Skype Connect is managed via Skype...
All you need to use Skype Connect™ is a compatible SIP-enabled PBX that supports: Requirement Description Protocol SIP...
The following table can help you to resolve problems with Skype Connect.Before you begin, make sure there is not a problem with Skype at the moment. Do this by...
A SIP Profile is a SIP user account that contains all of the configuration and user data for your Skype Connect™ service. You can set up multiple SIP Profiles...
Browse known issues and FAQs.
Join the conversation with other customers.
Get answers to Skype questions.
Our support team is ready to help.
What would you like to tell us about Skype?
Share your ideas with a quick survey.
Check if there are any issues currently affecting Skype.
