Privacy and security

• How do I remove an instant message or clear a conversation in Skype?

  In Skype you can remove an instant message you've sent in a chat, delete a one-to-one conversation, or clear a group conversation.How do I remove an instant...

• How long are files and data available in Skype?

  Skype stores files and photos you've shared, calls you've recorded, and other items for easy access across all of your devices. However, each item has a...

• Why am I being asked to verify my email address and phone number in Skype?

  Your email address and phone number make it easier for your friends and family to connect with you in Skype. We ask that you verify your email address and phone...

• Who can see my Skype profile and presence status?

  You control who can see your Skype profile information and presence status. Some information is visible to everyone, but you can leave it blank if you don't...

• My Skype account may be locked or compromised

  If you're unable to sign in, the following information may help.What do I do if I think I've been hacked or get the message "Help us secure your account"? You...

• Is Skype blocked in the United Arab Emirates (UAE)?

  It has been brought to our attention that our website and services have been blocked by the ISPs in the United Arab Emirates. That means you won't be able to...

• What is social engineering?

  Social engineering describes a number of low-tech approaches designed by fraudsters to make you divulge valuable private information or engage in activities...

• Does Skype use encryption?

  All Skype-to-Skype voice, video, file transfers and instant messages are encrypted. This protects you from potential eavesdropping by malicious users.If you...

• What security measures do you have in place to help protect children on Skype?

  Skype's websites and software are not intended for or designed to attract users under the age of 13. We encourage parents to be involved in the online...

• Skype Translator Privacy FAQ

  When I use translation on Skype, is my conversation content collected and how is it used?When you use Skype’s translation features, Skype collects and uses...

• Protecting your online safety, security and privacy

  The following guidance is specific to Skype’s consumer software applications and products. It does not apply to the Skype for Business product and online...

• What should I do if spam messages or links are sent from my account?

  Some Skype customers have reported that their accounts have been used to send spam instant messages to their contacts. Spam messages include links to sites such...