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The table below shows the most common problems encountered when placing an order, and the ways to resolve them. Problem Resolution I...
Live chat allows you to use instant messaging to contact our Customer Services team via our website.If you are a Skype customer, you can contact live chat...
Chargebacks happen when you inform your bank, credit card company or other financial institution such as PayPal, that you dispute a payment made by them on your...
Try checking the following subscription details to see why your subscription isn't working for you: Check the number you’re calling. Make sure you’ve...
When a payment fails, there are several reasons this might happen. Here are the most common reasons, and information about what you can do.Start by selecting...
If you have a query regarding a purchase, you may need to provide Skype Customer Service with a proof of payment. Acceptable proof of payment is a copy of...
It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the...
From February 15, 2016 the European Commission is establishing an Online Dispute Resolution (ODR) portal for EU customers. What does this mean for you?If you...
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