Purchases and payments

• How do I change my currency in Skype?

  Sign into your Skype account. Scroll down to Account details and select Change currency. Choose your new currency from the list and then click...

• How do I purchase Subscriptions in Skype?

  There are two ways to purchase subscriptions in Skype: in the Skype app, and on the web.Important: If you are in India and your automatic payment fails, it...

• Can I transfer Skype subscriptions or Skype Numbers to another Skype account?

  No, Skype Numbers and subscriptions are associated with the Skype account used to make the original purchase. Therefore, it's not possible to transfer these...

• How can I pay for Skype?

  There are lots of ways you can pay for Skype products such as Skype Credit, subscriptions, and Skype Numbers. To find out how you can pay for Skype products in...

• How do I cancel my Skype Number?

  You can cancel your Skype Number subscription at any time.Important: If you purchased your Skype Number on your iPhone or iPad, you can only cancel and...

• How do I reactivate Skype Credit?

  Sign in to your account. Select Reactivate Credit. Note: If you're using iPhone or iPad and the Reactivate Credit option is not available, then...

• Why has my credit/debit card been charged when I haven't made a Skype purchase?

  If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause:Have you made a Skype purchase?To check your...

• Why is my subscription no longer available?

  Skype is committed to providing you with low cost calling rates. We regularly review our subscriptions to make sure we're giving our customers the best value....

• How do I check the status of my Skype order?

  Sign in to your account. Scroll down to the Account details section, and under Billing & payments select Purchase history. Note: If you're...

• Why are there Skype Credit and subscription purchase limits?

  To protect our customers from fraud, we set limits for the purchase of Skype Credit, Skype Credit gifts, and subscriptions. If your payment was declined, don't...

• Can I pay for Skype with my credit or debit card?

  Yes. It's really easy to pay for Skype products like subscriptions with your credit or debit card. Ready to learn more?How do I check the status of my Skype...

• How is a subscription different to a Skype Number?

  Subscriptions are one, three or 12-month calling plans that let you make minute-limited or unlimited* calls to selected countries, so a subscription is...

• Troubleshooting Skype subscriptions

  Check for your problem in the following table to find why your subscription isn't working for you: Problem Resolution When I try to...

• Can my friend call me on Skype from their landline or mobile?

  Yes, with a Skype Number, people can call you from a landline or mobile, and you can pick up the call on Skype. It’s great if you have friends, family or...

• How do I get a refund of the prepaid card or voucher I purchased?

  Skype does not offer a refund for prepaid cards or vouchers purchased from retail stores. Some stores offer a refund – you can try returning the prepaid...

• What is Boleto Bancário and how do I pay with it?

  Boleto Bancário is one of the most popular online/offline payment methods in Brazil that allows you to pay for Skype Credit and subscriptions. You cannot...

• Can I receive a refund for a purchase made with a paysafecard?

  paysafecard is a prepaid card that you can use to pay for Skype Credit and other Skype features. If you've used a paysafecard to complete a Skype transaction,...

• What is Webmoney?

  Webmoney is a payment provider that allows you to securely pay for Skype products, like Skype subscriptions. You can use Webmoney to pay in a variety of ways,...

• I have a problem with my bank transfer…

  The following table can help you to resolve problems with paying for Skype products by bank transfer.Looking for instructions on how to pay by bank...

• How do I pay with a paysafecard?

  You can use a paysafecard to pay for Skype products without using a credit or debit card. Paysafecard is a prepaid card available at thousands of retailers...

• How do I pay using PayPal?

  PayPal* is an online payment method that lets you buy Skype Credit and other Skype products quickly and easily, where available, without having to share your...

• How do I pay using Skrill (Moneybookers)?

  Skrill is a payment provider that allows you to securely pay for Skype products. You can use Skrill to pay by credit card, debit card, bank transfer or your...

• How do I update my credit card or other payment method in Skype?

  Sign into your Skype My Account page. Scroll to the bottom of the page and, under Account details (Billing and Payments), select Payment...

• How can I give Skype Credit as a gift to my friends and family?

  There are two ways to give Skype Credit as a gift: buy a Skype voucher online or send someone your own Skype Credit from your account balance.How do I buy a...

• How do I port my Skype Number to another company?

  If you want to port your Skype Number, contact your new provider directly to initiate this. If you are porting your Skype Number from France contact the Voxbone...