-
If you can sign in to your Skype account, go to this support request page to contact us.Sign in, then select the topic and related problem you’re having....
-
Getting StartedCallingVideoIn Call ToolsWarningsSkype HoloLens Add in Getting StartedHow do I download Skype?Never used Skype for HoloLens before? Don’t worry,...
-
Having trouble signing in to Skype? Here are some common error messages and how to fix them.Need to make an urgent call and don't have time to work through...
-
If you can’t sign in to Skype due to a disk I/O error, the first step is to make sure you’re using the latest version of Skype. Download the latest version of...
-
Applications connect to Skype via the Skype Desktop API. As communicated in this blog post, due to technology improvements we are making to the Skype...
-
Looking for the latest Skype for Web and Skype for Outlook.com releases? Wondering what feature changes and improvement are in each release? Check the table...
-
When you try signing in to Skype for Windows desktop, you may sometimes get a blank blue screen displaying only the Skype logo. (You might also get a blank...
-
If you open Skype for Windows Desktop and it crashes before you get a chance to do anything, don't worry -- there's nothing wrong with your computer. This...
-
Talking to people all over the world, in a different language is possible with Skype Translator. To use Skype Translator, you'll need to sign in to Skype on...
-
Monthly VAT or GST invoices can be downloaded from the Skype Manager admin dashboard for specific allocations made. You can download your VAT or GST invoice for...
-
Looking for the latest Skype for Windows desktop releases? Wondering what feature changes and improvements are in each release? Check the table below for all of...
-
Skype that you use at home is great for smaller businesses of up to 20 employees. It is free to use, unless you want to buy credit to make calls to landlines...
-
Skype is great for helping you and your business be more productive. If you're a Skype for Business customer and you need help, please visit Microsoft...
-
Skype for Outlook.com uses a plugin to enable audio and video calls. Recently, Chrome has discontinued support for the plugin technology Skype for...
-
Yes. We’ve been working hard to make Skype for mobile even better than ever but to do so, sometimes we need to stop supporting older products. To offer you...
-
Yes. From March 31st 2017, Skype WiFi will no longer be available. You won’t be able to download the Skype WiFi application, and if you still have Skype WiFi...
-
Voicemail lets you pick up messages that were left when you were busy or offline. Unanswered calls are sent to voicemail and you can listen to the calls...
-
Yes. We’ve been working hard to make Skype for mobile even better than ever but to do so, sometimes we need to stop supporting older products. To offer...
-
To view a history of the payments that you have made in Skype Manager, or to download an invoice for an allocation as a PDF: Sign in to Skype...
-
This FAQ contains instructions on how to allocate subscriptions to your members and cancel subscriptions.Allocating subscriptionsTo allocate new subscriptions...
-
This FAQ contains instructions on how to set up Caller ID, change Caller ID and disable Caller ID for members of your Skype Manager.Setting up Caller IDTo set...
-
This FAQ contains instructions on how to allocate Skype Credit to your members, and recharge members’ Skype Credit. Once credit has been allocated, you cannot...
-
The reports in Skype Manager provide a useful way of keeping track of your company's usage of Skype. There are four types of reports available: Summary,...
-
As an administrator, you cannot setup call forwarding on behalf of your users. Instead, your users will need to setup call forwarding in their personal...
-
While you can't explicitly delete your Skype Manager, you can deactivate it. Deactivating your Skype Manager will permanently remove all records of your...
-
If your details change at any time (for example, if your administrator or address changes), you can update your account details in your Skype Manager. In the...
-
Members can leave the Skype Manager at any time – you can remove them from your Skype Manager but they retain their accounts. Learn more about releasing...
-
This FAQ contains instructions on how to assign Skype Numbers to your members, reallocate Skype Numbers and cancel Skype Numbers assigned to your...
-
Skype Connect provides connectivity between your business and the Skype community. By adding Skype Connect to your existing SIP-enabled PBX, your business can...
-
Skype Manager (previously known as the Business Control Panel) is a web-based management tool that lets you set up, manage and report on the usage of Skype...
-
You can download the following PDF guides for Skype Connect. Skype Connect Quick Start Guide Skype Connect User Guide Skype Connect Requirements...
-
Live chat allows you to use instant messaging to contact our Customer Services team via our website. If you are a Skype customer, you can contact live chat...
-
Skype Manager (previously known as the Business Control Panel) is a web-based management tool that lets you set up, manage and report on the usage of Skype...
-
Administrators who have already set up their Skype Manager can sign in here. If you’re new to Skype Manager, you'll first need to set up your own Skype...
-
Microsoft Software License Terms Microsoft Skype LoginCleanup These license terms are an agreement between Microsoft Corporation (or based on where you...
-
There are lots of different ways to get support for Skype. You’ve made it to one of them, but there are more to be found. Click one of the areas below to learn...
-
With the Skype web plugin, you can enjoy free Skype calls and calls to landlines and mobile devices with your Skype contacts in Skype for Web, Outlook.com,...
-
The following solutions can help if you have a problem with Skype instant messaging or the Skype web plugin in Outlook.com. To make Skype calls and video calls...
-
When you're installing the latest version of Skype, it's possible you'll see an update failure and an error code 1603. This is caused by issues with...
-
Microsoft targeted ads use information from your Skype profile (age and gender) to tailor your in-Skype ad experience.If you don't want Microsoft to use your...
-
No. Skype is no longer supported on Windows RT devices. You can continue to use Skype on your computer, phone, tablet or browser to keep in touch with friends...
-
Assistive features help people with disabilities navigate and control their device as well as get better access to online content.The following is a list of...
-
Update: You may have recently noticed a message in Skype regarding changes to your headset-related application.Your headset will not be affected by the initial...
-
If you’re experiencing issues and would like to report them, or you just want to share some feedback about the app, Skype has a really simple way of doing...
-
If you use Skype Connect and your calls keep dropping mid-call, check the following possible causes: Check Description Is your...
-
Your SIP-enabled PBX might cause problems with any of the following: Hunt Groups Call Hold Music on Hold Internal network routingIf you're experiencing...
-
Update: You may have recently noticed a message in Skype regarding changes to your broadcast solution built on the Desktop API.The message in the Skype client...
-
There are two registration methods available with Skype Connect: Method Description SIP Registration If your PBX...
-
Before changing the SIP Profile’s password, remember that it’s used by your PBX to connect to Skype. When you change the password, your PBX will not be...
-
If you use Skype Connect and calls to one or more Skype Numbers assigned to a SIP Profile are not working, it may be that the Skype Numbers are expiring without...
-
If you use Skype Connect and are only getting one-way audio, check the following possible causes: Check Description Does the caller...
-
Yes, DID (Direct Inward Dialing) can be implemented with Skype Connect by using Skype Numbers assigned to SIP Profiles and by taking advantage of your...
-
When you register your Skype Manager, you specify the currency you want to use. Members of your Skype Manager can also specify the currency they want to use.If...
-
Associating a Skype account with a SIP Profile lets you direct calls to that business account to the SIP Profile and therefore to its associated PBX. You can...
-
Skype Connect will work with your Virtual Private Networks (VPN) infrastructure as long as the VPN being used for Skype Connect has internet access.We recommend...
-
To retrieve a SIP Profile's credentials: Sign in to Skype Manager™. Click Features in the toolbar. In the Features menu on the left, click Skype...
-
The reason you are getting a 403 error is because you’re not sending the call from a Skype Connect account.Skype Connect uses the From header, which should...
-
If you use Skype Connect and you’re experiencing problems with its call quality, check the following possible causes: Check...
-
Make Skype even more user-friendly by turning on the accessibility support. To enable the accessible mode in Skype for Windows desktop: Sign in to Skype....
-
Your PBX must be able to support SIP to use Skype Connect™. If your PBX doesn’t support SIP there are two options open to you: Check with your PBX...
-
This FAQ contains instructions on how to create a SIP Profile, rename a SIP Profile and delete a SIP Profile.A SIP Profile is a SIP user account that contains...
-
This FAQ contains instructions on how to allocate Skype Credit to a SIP Profile and how to take back Skype Credit from a SIP Profile.Skype Credit can be...
-
Windows Installer error code 1618 is displayed when you try to install more than one program at the same time. For example, this can happen if you install Skype...
-
Beta releases contain our newest features, and are a great way to try out new versions of our software before they are officially released. It's also a great...
-
No. Skype To Go numbers are not available to purchase in Skype Manager. However, members who have been allocated Skype Credit or who have a subscription can...
-
Skype Connect supports the following DTMF signaling: RFC 2833 out-of-band (details of the RFC 2833 standard are located on the IETF website*) RTP payload...
-
Yes. SkypeKit is being discontinued. In July 2013, we communicated to the developer community that we would be ending support for SkypeKit SDK within 12...
-
You can show your Microsoft Outlook contacts in Skype and call them with a little Skype Credit or a subscription. If you do this, all contacts in your Outlook...
-
With the latest version of Skype for Windows desktop and Microsoft Outlook 2010 or higher*, you have yet another easy way to keep in touch with your Skype...
-
This FAQ contains instructions on how to set up a Caller ID on a SIP Profile, how to change the Caller ID and how to remove the Caller ID.You can use a Skype...
-
A Skype Number is a business number that you can buy to assign to your SIP Profile. People can then reach your company by dialing the Skype Number. Skype...
-
If you use Skype Connect and cannot call mobile or landline numbers, check the following possible causes: Check Description Have you...
-
If you have a query regarding a purchase, you may need to provide Skype Customer Service with a proof of payment. Acceptable proof of payment is a copy of...
-
As a member of a Skype Manager, you can add other members of the same Skype Manager to your contact list from your account.If you’re not yet a member of your...
-
We’re always working hard to improve your Skype experience. Sometimes this means that we may discontinue certain Skype features or products when we feel they...
-
Skype provides for 20% additional concurrent calling (“bursting”), over and above your subscribed channels.This allows you to receive additional concurrent...
-
If you use Skype Connect and you are having DTMF (dial pad tone) issues, check the following possible causes: Check Description Are...
-
Skype Connect certification certifies SIP-enabled PBXs against industry standards, common SIP PBX features and call flows. We establish whether Skype Connect...
-
This FAQ contains instructions on how to buy a Skype Connect channel subscription, change your Skype Connect channel subscription and cancel your Skype Connect...
-
There are two types of Skype Connect™ report: monthly allocations, and detailed usage reports. Both of these are accessible directly from Skype Connect.To view...
-
It has been brought to our attention that since March 2012 our website has been blocked by one or more ISPs in Morocco. Unfortunately there is very little...
-
Currently, the maximum number of concurrent calls or calling channels is limited to 300 per a SIP Profile. However, you can create as many SIP Profiles as you...
-
Yes. The Usage report in Skype Manager provides a detailed activity report of your members’ Skype usage. This includes the time, date, duration and destination...
-
Yes, you can share Skype products and features you purchase with your Skype contacts using Skype Manager. Skype Manager is a free, web based tool that...
-
Skype and Outlook.com, an intelligent email service from Microsoft, have come together so you can instant message and make free Skype voice and video calls with...
-
Yes, you can easily reach your colleagues, business partners or customers who are using Skype for Business, Microsoft’s communication platform designed for the...
-
When you sign up for Skype Manager™, you are given a limit that determines the maximum amount of Skype Credit you can purchase in one go. The range of payment...
-
To configure your PBX, you’ll need the address of the Skype Connect gateway and the SIP Profile’s username and password. These details are provided when you...
-
Skype Certified means that Skype technicians have tested a particular piece of hardware and verified that it will work properly with Skype. Our technicians...
-
Skype Connect lets you connect your SIP-enabled PBX to Skype, making it easier to communicate in a more cost-effective way. It also simplifies the management of...
-
You invite members with their personal accounts by using their email address or Skype Name. Members with personal accounts can only belong to one Skype Manager...
-
Auto-recharge adds Skype Credit to your Skype, or Skype Manager balance when it falls below a certain amount. To start using Auto-recharge:On Skype: Use this...
-
PBX (Private Branch Exchange) is the system in your company that connects individual desk extensions to external telephone lines and mobile networks.A...
-
The following is required to use Skype Connect: Requirement Description Skype Manager™ Skype Connect is managed via Skype...
-
When a member has been added to your Skype Manager, you can update their account details at any time, including their display name, job title and whether they...
-
All you need to use Skype Connect™ is a compatible SIP-enabled PBX that supports: Requirement Description Protocol SIP...
-
To resend or delete an invite that has already been sent in Skype Manager: Sign in to Skype Manager. Click Members in the toolbar. In the Members menu...
-
With Skype Manager, it's easy to monitor and control your members' Skype usage. Simply add them as members of your Skype Manager, and you can allocate them...
-
This FAQ contains instructions on how to create a new group and add members to a group. Groups are a great way to manage members of your Skype Manager. You...
-
Important update: You will no longer be able to download Skype for PlayStation Vita from 22 March 2016. If you already have the app installed, you can...
-
The Desktop API (previously known as the Skype Public API – Application Programming Interface) enables third-party applications to communicate with...
-
The following table can help you to resolve problems with Skype Connect. Before you begin, make sure there is not a problem with Skype at the moment. Do...
-
The share button makes it easy for you to share content from websites with your Skype network. The share button works on both desktop and mobile browsers. To...
-
A SIP Profile is a SIP user account that contains all of the configuration and user data for your Skype Connect™ service. You can set up multiple SIP Profiles...
-
If you're attempting to launch the most recent versions of Skype on Windows XP, you might see an error reading "Failed to get proc address for...
-
The Skype extension allows you to share your favorite pages with your contacts using Share on Skype, and launch Skype for Web with one click, directly from your...
-
From February 15, 2016 the European Commission is establishing an Online Dispute Resolution (ODR) portal for EU customers. What does this mean for you?If you...
-
It’s easy to buy Skype Credit in Skype Manager. You can pay for Skype Credit using a credit card, PayPal, Sofortbanking, and lots of other ways. If your...
-
No. Skype no longer supports the Skype for TV applications. You can continue to use Skype on your computer, phone, tablet or browser to keep in touch with...
-
Q: What happened to Skype video app and Messaging Integration? What is Skype for Windows 10? A: We recently released Skype for Windows 10 for you to test and...
-
The share button helps visitors easily and directly share content from your website to their Skype network. Sharing content is as easy as clicking the share...
-
Skype Meetings enables you to connect with your team for free. You can collaborate with up to 10 people at once (up to 3 people after 60 days), using group HD...
-
When I use translation on Skype, is my conversation content collected and how is it used?When you use Skype’s translation features, Skype collects and uses...
-
We recently released the Skype for Windows 10 app with the Windows 10 Anniversary Update. Skype for Windows 10 has replaced the integration of Skype features in...
-
Skype is fully integrated with Outlook.com and cannot be turned off. We have received customer feedback that people would like the ability to turn off Skype and...
-
Find the bell icon on the page. Selecting this icon turns Skype toast notifications on and off. Ready to learn more?How do I turn off Skype in Outlook.com?
- Show More