Account and profile

• How do I close my account for Skype?

  Skype is one of a range of consumer services that is accessed through a Microsoft account. It is not possible to separate your Skype profile from your Microsoft...

• How are my contact details used in Skype?

  You can have different contact details in your Skype profile (which is used only in Skype) and your Microsoft account (which you can use with Microsoft products...

• Why are some of my settings disabled in Skype?

  Because of governmental regulations in the EU, as well as privacy concerns, some users might not be able to use all Skype services. Here are some features and...

• What happens if I opt out of Skype search?

  Skype search gives you the ability to find your friends and connect on Skype. You can opt out of Skype search at any time in your Skype privacy settings....

• I've forgotten my Skype user name or password

  I forgot my password for SkypeIf you forgot your Skype password, reset your password now. If you forgot your Skype password but do not have access to your...

• Can I merge or unlink my Skype and Microsoft accounts?

  Since your Skype account is already a Microsoft account, it is not possible to merge or unlink your Skype and Microsoft account. With your account you will...

• What's my Skype Name?

  Your Skype Name is the name created when you first joined Skype, other than your email address or phone number. If you sign in with an email address or phone...

• Who can see my Skype profile and presence status?

  You control who can see your Skype profile information and presence status. Some information is visible to everyone, but you can leave it blank if you don't...

• What is a Microsoft account?

  A Microsoft account is what you use to access many Microsoft devices and services. It’s the account that you use to sign in to Skype, Outlook.com, OneDrive,...

• How do I change or reset my password for Skype?

  Sign into your account. Select the change password link. We'll take you through the process of changing your password.What do I do if I forgot my...

• How do I change my email address in my Skype profile?

  You need to have an email address in your profile, because we use it to contact you with important information about your Skype account. Your friends and family...

• How do I activate my Microsoft 365 Skype minutes?

  When you buy a Microsoft 365 Family or Microsoft 365 Personal subscription, your purchase includes 60 minutes of free Skype calls to mobiles and landlines every...

• How do I deactivate caller identification?

  To deactivate caller identification: Open the Skype app. Select your profile picture then select Settings. Select Calling then select Caller ID. Turn...

• How do I change my Skype settings?

  To access your settings in Skype: Select your profile picture. Select Settings. Choose from the following settings to make your changes: Note: You can...

• Why do I need to add security information to my Microsoft account?

  When you sign in to Skype with your Microsoft account, you might be asked to provide an alternative email address or phone number. This is just to make sure...

• How do I change my caller identification settings?

  To change your caller identification settings: Open the Skype app. Select your profile picture then select Settings. Select Calling then select Caller...

• How do I change the language of communications I receive from Skype?

  You can change the language of communications you receive from Skype from any platform or device, using this link to access your Skype account. Select Edit...