Skype Help
Microsoft has suspended new Skype purchases in Russia and Belarus. This includes purchases for new Skype subscriptions, Skype Numbers, Skype Credit, and gifting...
As of May 15th, 2019, a new European Union regulation caps the prices of calls and SMS for Skype users residing in the European Economic Area (EEA), under...
An online wallet is a payment method that lets you buy Skype Credit and other Skype products quickly and easily, without having to share your financial...
Unwanted call blocking is a feature that helps block your Skype Number from receiving unwanted spam calls. It's free to use, and the best part is you'll get...
A new Reserve Bank of India (RBI) policy effective October 1, 2021 regarding recurring payment authorizations means that any existing automatic recurring...
A Skype Number is a second phone number which is attached to your Skype account, allowing you to answer incoming calls on your Skype app anywhere. People can...
No, Skype Numbers and subscriptions are associated with the Skype account used to make the original purchase. Therefore, it's not possible to transfer these...
There are lots of ways you can pay for Skype products such as Skype Credit, subscriptions, and Skype Numbers. To find out how you can pay for Skype products in...
Skype subscriptions are purchases that will automatically renew until you cancel them. Subscriptions must be cancelled at least three days before your renewal...
Yes! If eligible, Skype refunds are given in accordance with our refund policy in Skype's Terms of Use. Refunds are made using the same payment method used to...
Subscriptions * are monthly calling plans that let you make unlimited or fixed-minute calls to landlines (and mobiles where applicable). A subscription is great...
Important: If you are in India and your automatic payment fails, it might be due to new regulations effective October 1, 2021. Learn more about what this change...
You can cancel your Skype Number subscription at any time.Important: If you purchased your Skype Number on your iPhone or iPad, you can only cancel and...
Sign in to your account. Select Reactivate Credit. Note: If you're using iPhone or iPad and the Reactivate Credit option is not available, then...
VAT and GST invoices are only available for the following...
Online or in-store — it’s easy to get a little Skype Credit and pay as you go. Select your country to see a list of our...
Important: This article relates to monthly statements, which are different to VAT invoices. VAT invoices are currently available in certain countries. Learn...
Skype is required to charge Value Added Tax (VAT) or Goods and Services Tax (GST) for products purchased by Skype customers in certain countries.To make sure...
Skype is committed to providing you with low cost calling rates. We regularly review our subscriptions to make sure we're giving our customers the best value....
If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause:Have you made a Skype purchase?To check...
You can view your Skype Credit balance and purchase history right from your profile. Before you get started, make sure you're signed into the correct Skype...
This FAQ contains instructions on how to allocate subscriptions to your members and cancel subscriptions. Follow these steps to allocate new subscriptions or to...
Skype vouchers and prepaid cards are electronic vouchers sold in various retail outlets. You can use them to top up the Skype Credit in your account, or make...
Sign in to your account. Scroll down to the Account details section, and under Billing & payments select Purchase history. Note: If you're...
To protect our customers from fraud, we set limits for the purchase of Skype Credit, Skype Credit gifts, and subscriptions. If your payment was declined, don't...
Yes. It's really easy to pay for Skype products like subscriptions with your credit or debit card. Ready to learn more?How do I check the status of my Skype...
Subscriptions are one, three or 12-month calling plans that let you make minute-limited or unlimited* calls to selected countries, so a subscription is...
When you buy a Microsoft 365 Family or Microsoft 365 Personal subscription, your purchase includes 60 minutes of free Skype calls to mobiles and landlines every...
If you believe you have been charged incorrectly for a call, please contact Skype Customer Service and outline the exact date and time of the call you made. We...
To call international numbers from Skype, you’ll need to buy a little Skype Credit or a subscription. Learn more about how to dial an international number.If...
Check for your problem in the following table to find why your subscription isn't working for you: Problem Resolution When I try to...
Yes, with a Skype Number, people can call you from a landline or mobile, and you can pick up the call on Skype. It’s great if you have friends, family or...
Skype does not offer a refund for prepaid cards or vouchers purchased from retail stores. Some stores offer a refund – you can try returning the prepaid...
Boleto Bancário is one of the most popular online/offline payment methods in Brazil that allows you to pay for Skype Credit and subscriptions. You cannot...
If you have more than one Skype account, you can send yourself some of your own Skype Credit from any of your accounts as a gift. You'll just need to add...
paysafecard is a prepaid card that you can use to pay for Skype Credit and other Skype features. If you've used a paysafecard to complete a Skype transaction,...
The Card Verification Code, or CVC*, is an extra code printed on your debit or credit card. With most cards (Visa, MasterCard, bank cards, etc.) it is the final...
Webmoney is a payment provider that allows you to securely pay for Skype products, like Skype subscriptions. You can use Webmoney to pay in a variety of ways,...
Skype Numbers are available to purchase in many countries and on any Skype account. Check one of the following lists for available countries by account...
Your Skype Number has both an international and area code, so when you call one from a mobile or landline, local and long distance charges apply. However,...
Skype to Skype calls are free – but to call a mobile or landline from Skype, you need a little Skype Credit or a subscription. The price you pay depends on...
The following table can help you to resolve problems with paying for Skype products by bank transfer.Looking for instructions on how to pay by bank...
Skype Credit is a convenient and easy way to pay for Skype features that are not free. You can use it to make calls to mobiles and landlines, and send SMS text...
Paying by one-off bank transfer means that you complete payment for a Skype product you like at your bank (in person, by post, or by phone or online). The...
You can use a paysafecard to pay for Skype products without using a credit or debit card. Paysafecard is a prepaid card available at thousands of retailers...
There are two ways to purchase Skype Credit: in the Skype app, and on the web.Important: If you are in India and your automatic payment fails, it might be due...
PayPal* is an online payment method that lets you buy Skype Credit and other Skype products quickly and easily, where available, without having to share your...
Skrill is a payment provider that allows you to securely pay for Skype products. You can use Skrill to pay by credit card, debit card, bank transfer or your...
Sign into your Skype My Account page. Scroll to the bottom of the page and, under Account details (Billing and Payments), select Payment...
A bank transfer is one of the many ways you can pay for Skype products and features. The following frequently asked questions will help you understand what bank...
There are two ways to give Skype Credit as a gift: buy a Skype voucher online or send someone your own Skype Credit from your account balance.How do I buy a...
It’s easy to buy Skype Credit in Skype Manager. You can pay for Skype Credit using a credit card, PayPal, Sofort banking, and lots of other ways.Once you have...
Auto-recharge adds Skype Credit to your Skype, or Skype Manager balance when it falls below a certain amount. To turn Auto-recharge on or off:Skype from the...
giropay is an internet payment system in Germany that allows you to pay for Skype Credit and other Skype features using online transfers from your bank...
If you want to port your Skype Number, contact your new provider directly to initiate this. If you are porting your Skype Number from France or Mexico, follow...
Join the conversation with other customers.
Get answers to Skype questions.
Our support team is ready to help.
What would you like to tell us about Skype?
Share your ideas with a quick survey.
Check if there are any issues currently affecting Skype.
