Skype Help
As of May 15th, 2019, a new European Union regulation caps the prices of calls and SMS for Skype users residing in the European Economic Area (EEA), under...
An online wallet is a payment method that lets you buy Skype Credit and other Skype products quickly and easily, without having to share your financial...
Unwanted call blocking is a feature that helps block your Skype Number from receiving unwanted spam calls. It's free to use, and the best part is you'll get...
A Skype Number is a second phone number which is attached to your Skype account, allowing you to answer incoming calls on your Skype app anywhere. People can...
When you buy a Skype product (like a prepaid card or voucher) in a retail store or through a third-party vendor, you are charged in the local...
No, Skype Numbers and subscriptions are associated with the Skype account used to make the original purchase. Therefore, it's not possible to transfer these...
There are lots of ways you can pay for Skype products such as Skype Credit, subscriptions, and Skype Numbers. To find out how you can pay for Skype products in...
Skype subscriptions are purchases that will automatically renew until you cancel them. Subscriptions must be canceled at least three days before your renewal...
Yes! If eligible, Skype refunds are given in accordance with our refund policy in Skype's Terms of Use. Refunds are made using the same payment method used to...
You can cancel your Skype Number subscription at any time.Important: If you purchased your Skype Number on your iPhone or iPad, you can only cancel and...
To purchase a Skype Number, visit our Skype Number page. Select the country you wish to purchase a Skype Number in. We'll take you through the process of...
Sign in to your account. Select Reactivate Credit. Note: If you're using iPhone or iPad and the Reactivate Credit option is not available, then...
VAT and GST invoices are only available for the following...
Online or in-store — it’s easy to get a little Skype Credit and pay as you go. Select your country to see a list of our...
Subscriptions * are monthly calling plans that let you make unlimited or fixed-minute calls to landlines (and mobiles where applicable). A subscription is great...
Important: This article relates to monthly statements, which are different to VAT invoices. VAT invoices are currently available in certain countries. Learn...
Western Union® is a payment services provider that offers US customers the opportunity to purchase Skype Credit at Western Union® agent locations. How do I...
Skype is required to charge Value Added Tax (VAT) or Goods and Services Tax (GST) for products purchased by Skype customers in certain countries.To make sure...
SafetyPay allows you to make online payments from your bank account. Your billing address must be in Brazil, Mexico, Costa Rica, Peru, Spain, or Austria to pay...
TrustPay allows you to make online payments from your bank account. Your billing address must be in the Czech Republic, Estonia, or Slovakia to pay by TrustPay....
Skype is committed to providing you with low cost calling rates. We regularly review our subscriptions to make sure we're giving our customers the best value....
If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause:Have you made a Skype purchase?To check...
You can view your Skype Credit balance and purchase history right from your profile. Before you get started, make sure you're signed into the correct Skype...
This FAQ contains instructions on how to allocate subscriptions to your members and cancel subscriptions. Follow these steps to allocate new subscriptions or to...
Sign in to your account. Scroll down to the Account details section, and under Billing & payments select Purchase history. Note: If you're...
To protect our customers from fraud, we set limits for the purchase of Skype Credit, Skype Credit gifts, and subscriptions. If your payment was declined, don't...
CyberPlat is a payment services provider that offers sales of Skype credit through their network of more than 100 partners. CyberPlat operates self-service...
Skype vouchers and prepaid cards are electronic vouchers sold in various retail outlets. You can use them to top up the Skype Credit in your account, or make...
Skype Reverse Charge Calling is a new way to make Skype calls to the US or Canadian landlines without Skype Credit or a subscription. The call will be managed...
Yes. It's really easy to pay for Skype products like subscriptions with your credit or debit card. Ready to learn more?How do I check the status of my Skype...
Subscriptions are one, three or 12-month calling plans that let you make minute-limited or unlimited* calls to selected countries, so a subscription is...
When you buy a Microsoft 365 Family or Microsoft 365 Personal subscription, your purchase includes 60 minutes of free Skype calls to mobiles and landlines every...
If you believe you have been charged incorrectly for a call, please contact Skype Customer Service and outline the exact date and time of the call you made. We...
For security reasons, we limit the number of active credit cards you can store against your account. This helps to protect our customers from fraud.When you...
No. If you have a limited, fixed-minute subscription, your calling allowance is reset each month. Unused minutes are not carried over from month-to-month.How...
Check for your problem in the following table to find why your subscription isn't working for you: Problem Resolution When I try to...
Yes, with a Skype Number, people can call you from a landline or mobile, and you can pick up the call on Skype. It’s great if you have friends, family or...
Skype does not offer a refund for prepaid cards or vouchers purchased from retail stores. Some stores offer a refund – you can try returning the prepaid...
If you're having problems redeeming your Skype voucher or prepaid card, we recommend that you: Check the date on the voucher or receipt to make sure it hasn’t...
To call international numbers from Skype, you’ll need to buy a little Skype Credit or a subscription. Learn more about how to dial an international number.If...
If you have received an email telling you that your account has been suspended for subscription abuse, you can continue to make free Skype calls and send...
Boleto Bancário is one of the most popular online/offline payment methods in Brazil that allows you to pay for Skype Credit and subscriptions. You cannot...
ICMS is a 25% state sales tax which we are required to charge on Skype purchases made through local Brazilian payment methods, such as Boleto Bancário or any...
ING Home’Pay allows you to make an online bank transfer to pay for Skype products. The ING Home’Pay service is offered free to Home’Bank subscribers. This is...
iDEAL allows you to make an online bank transfer to pay for Skype products, and is one of the many ways to pay. You can make payments using iDEAL immediately if...
Swedbank allows you to make an online bank transfer to pay for Skype products. This is one of the many ways to pay.To use Swedbank as a payment method, your...
Some financial institutions use an extra security step known as “Verified by Visa” or “MasterCard SecureCode” to authenticate internet purchases. If your...
paysafecard is a prepaid card that you can use to pay for Skype Credit and other Skype features. If you've used a paysafecard to complete a Skype transaction,...
If you have more than one Skype account, you can send yourself some of your own Skype Credit from any of your accounts as a gift. You'll just need to add...
The Card Verification Code, or CVC*, is an extra code printed on your debit or credit card. With most cards (Visa, MasterCard, bank cards, etc.) it is the final...
Webmoney is a payment provider that allows you to securely pay for Skype products, like Skype subscriptions. You can use Webmoney to pay in a variety of ways,...
Skype partners sell Skype Credit and other Skype products in their own stores or online. To provide you with the best possible service, they handle all of your...
This FAQ contains instructions on how to add US minute bundles to a SIP Profile, change your US minute bundles, cancel your US minute bundles and extend your US...
Sofortbanking allows you to make an online bank transfer to pay for Skype products. If you already have online banking with a supported bank, you can make...
Skype Numbers are available to purchase in many countries and on any Skype account. Check one of the following lists for available countries by account...
Your Skype Number has both an international and area code, so when you call one from a mobile or landline, local and long distance charges apply. However,...
Skype to Skype calls are free – but to call a mobile or landline from Skype, you need a little Skype Credit or a subscription. The price you pay depends on...
The following table can help you to resolve problems with paying for Skype products by bank transfer.Looking for instructions on how to pay by bank...
You can use direct debit to buy Skype Credit and the amount you purchase is deducted directly from your bank account. Your payment will be processed by...
Skype Credit is a convenient and easy way to pay for Skype features that are not free. You can use it to make calls to mobiles and landlines, and send SMS text...
Paying by one-off bank transfer means that you complete payment for a Skype product you like at your bank (in person, by post, or by phone or online). The...
If you’re having problems purchasing via Skrill, you can find help in Skrill FAQs*, or you can contact Skrill directly.Find out more about paying...
You can use a paysafecard to pay for Skype products without using a credit or debit card. Paysafecard is a prepaid card available at thousands of retailers...
There are two ways to purchase Skype Credit: in the Skype app, and on the web.Purchasing Skype Credit in the Skype App Open Skype on your device. Select...
PayPal* is an online payment method that lets you buy Skype Credit and other Skype products quickly and easily, where available, without having to share your...
Skrill is a payment provider that allows you to securely pay for Skype products. You can use Skrill to pay by credit card, debit card, bank transfer or your...
Yandex.Money is an internet payment system in Russia, which allows you to pay for Skype Credit and other Skype products through secure payments online. This is...
Sign into your Skype My Account page. Scroll to the bottom of the page and, under Account details (Billing and Payments), select Payment...
A bank transfer is one of the many ways you can pay for Skype products and features. The following frequently asked questions will help you understand what bank...
It’s easy to buy Skype Credit in Skype Manager. You can pay for Skype Credit using a credit card, PayPal, Sofort banking, and lots of other ways.Once you have...
Auto-recharge adds Skype Credit to your Skype, or Skype Manager balance when it falls below a certain amount. To turn Auto-recharge on or off:Skype from the...
giropay is an internet payment system in Germany that allows you to pay for Skype Credit and other Skype features using online transfers from your bank...
There are two ways to give Skype Credit as a gift: buy a Skype voucher online, or send someone your own Skype Credit from your account balance.How do I buy a...
If you want to port your Skype Number, contact your new provider directly to initiate this. If you are porting your Skype Number from France or Mexico, follow...
NetBanking allows you to make online bank transfers to pay for Skype products. This is only one of many ways to pay. To use NetBanking, your billing address...
From Monday June 6, 2016, you will not be able to use PayPal to make payments for Skype products in Turkey. This will only affect Skype customers with billing...
When making a call using your Skype minutes, you might get the error "Skype Credit Needed". You will get this error if you don’t have an active subscription or...
When you purchase Skype products in India, your payments are processed using a local payment gateway. These payments will have local taxes applied to them as...
Yes, when you buy an eligible* Skype calling subscription, we will include a subscription to Microsoft 365 Personal absolutely free.Microsoft 365 Personal gives...
Account updater programs prevent the interruption of your auto-renewing subscriptions if your card is lost or expires. Skype is enrolled in the Visa Account...
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