Troubleshooting

• Why are my Skype contacts or credit missing?

  If you're signed into Skype but can't find your contacts or Skype Credit, you probably signed in to a different account than you intended to. What might cause...

• Troubleshooting issues with Skype call quality

  Having problems with the quality of your Skype call? Your internet connection – or your friend’s – is the most likely culprit. A poor internet connection can...

• I've forgotten my Skype user name or password

  I forgot my password for SkypeIf you forgot your Skype password, reset your password now. If you forgot your Skype password but do not have access to your...

• Unable to connect to Skype

  If you are experiencing issues connecting to Skype, go to the Skype Status page to check for any current issues. You can also try the following steps for...

• Troubleshooting problems signing into Skype

  If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype,...

• How do I test my sound is working in Skype (make an Echo test call)?

  To check that your sound and microphone are working properly in Skype, you can make a test call to our friendly assistant Echo. She will prompt you to record a...

• Why has my credit/debit card been charged when I haven't made a Skype purchase?

  If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause:Have you made a Skype purchase?To check...

• Why am I having trouble calling a mobile or landline in Skype?

  If you experience trouble making a call in Skype, then it is always good to check for any current issues on the Skype Status page.To make a call to a mobile or...

• Troubleshooting Skype subscriptions

  Check for your problem in the following table to find why your subscription isn't working for you: Problem Resolution When I try to...

• Troubleshooting Skype vouchers

  If you're having problems redeeming your Skype voucher or prepaid card, we recommend that you: Check the date on the voucher or receipt to make sure it hasn’t...

• What is a chargeback?

  Chargebacks happen when you inform your bank, credit card company or other financial institution such as PayPal, that you dispute a payment made by them on your...

• Why has my payment failed?

  There are several reasons a payment might fail. The following items are the most common reasons for a failed payment, and what you can to do fix them.Start by...

• How do I send proof of payment to Skype Customer Service?

  If you have a query regarding a purchase, you may need to provide Skype Customer Service with a proof of payment. Acceptable proof of payment is a copy of...

• Troubleshooting Skype call forwarding

  If you are having problems with call forwarding, check the following. Do you have enough Skype Credit or a suitable subscription? You need to have some...

• I have a problem with Skrill (Moneybookers)...

  If you’re having problems purchasing via Skrill, you can find help in Skrill FAQs*, or you can contact Skrill directly.Find out more about paying...

• Why do I get the message "Microsoft account already exists" when signing into Microsoft services with my account for Skype?

  Your account for Skype enables you to connect with what's important and gives you access to other Microsoft services like OneDrive, Xbox and Office. If you are...