Troubleshooting | Sign-in problems

• Why are my Skype contacts or credit missing?

  If you're signed into Skype but can't find your contacts or Skype Credit, you probably signed in to a different account than you intended to. What might cause...

• I've forgotten my Skype user name or password

  I forgot my password for SkypeIf you forgot your Skype password, reset your password now. If you forgot your Skype password but do not have access to your...

• Unable to connect to Skype

  If you are experiencing issues connecting to Skype, go to the Skype Status page to check for any current issues. In addition, below are some other things you...

• Troubleshooting problems signing into Skype

  If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype,...

• Why do I get the message "Microsoft account already exists" when signing into Microsoft services with my account for Skype?

  Your account for Skype enables you to connect with what's important and gives you access to other Microsoft services like OneDrive, Xbox and Office. If you are...