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Outage of service of multiple services affecting multiple products in multiple regions/countries

Status
Resolved
We have resolved the incident and have resumed normal service.
Update time:
5/9/2019 10:00:17 PM by Dan
Start time:
5/9/2019 8:00:00 PM
End time:
5/9/2019 10:24:00 PM
Affected services: Instant messaging, Skype-to-Skype calling
Affected products: Skype for Windows 10, Skype for Xbox One
Affected countries/regions: Africa, Asia, Europe, North America / Central America / Caribbean, South America, United States
Description
Service outage of Instant Messaging affects most Skype users and causes serious problems with sending and receiving instant messages (chat). Message sending and syncing might not work at all or work with a significant delay.
Service outage of Skype-to-Skype calling affects most Skype users and causes serious problems when calling contacts on Skype. Calls might not connect at all and might drop unexpectedly.