Skip to incident details
Skype Status: Normal service
Back to Skype Status

Limited service of multiple services affecting multiple products in multiple regions/countries

Status
Resolved
We have resolved the incident and have resumed normal service.
Update time:
1/13/2021 2:17:27 PM by Salman
Start time:
1/13/2021 1:10:22 PM
End time:
1/13/2021 2:25:31 PM
Affected services: Calls to mobiles and landlines, Contact management, Instant messaging, Media sharing, Payment systems, Skype-to-Skype calling, Search, Signing into Skype, SMS, Skype Number
Affected products: Skype for Android, Skype for iPad, Skype for iPhone, Skype for Linux, Skype Lite, Skype for Mac, Skype Professional Account, The new Skype for Android and iPhone, The new Skype for Windows, Mac and Linux, Skype for Windows 10, Skype for Web, Skype for Windows desktop, Skype for Xbox One
Affected countries/regions: Afghanistan, Africa, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Asia, Australia, Australia / Pacific, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, British Indian Ocean Territory, Brunei, Cambodia, Cameroon, Central African Republic, Europe, India, Middle East, North America / Central America / Caribbean, South Africa, South America, South Georgia and South Sandwich Islands, United Kingdom, United States
Description
Some users might be experiencing problems when calling mobiles and landlines from Skype. Unexpected call drops might also occur.
Some users might be experiencing problems with their contact list. Contacts might appear offline even when online and there might be inaccuracies with contact profiles.
Some users might be experiencing problems with instant messages (chat). There might be delays with sending or syncing messages.
Some users might be experiencing problems when sharing media (images or files) over Skype. Media might be sent with a delay or not at all.
Some users might be experiencing problems when trying to purchase Skype Credit or subscriptions. The problems might be limited to certain payment methods only.
Some users might be experiencing problems when calling their contacts on Skype. Unexpected call drops might also occur.
Some users might be experiencing problems when using the search feature of Skype. Search might be slow and there might be inaccuracies in search results.
Some users might be experiencing problems when signing in to Skype. There might be error messages about connection issues or incorrect credentials.
Some users might be experiencing problems when sending SMS messages from Skype. There might be delays with sending or messages might not get delivered at all.
Some users might be experiencing problems with receiving calls on their Skype Numbers. Calls might not connect at all or there might be unexpected call drops.