To check that your sound and microphone are working properly in Skype, you can make a test call to our friendly assistant Echo. She will prompt you to record a message, and then play it back for you – so you’ll know right away if your sound is working.
If you heard Echo’s voice and heard your recorded message, then your sound and microphone are working just fine and you are good to go.
Let's check your speakers or headphones... If you’re using your device’s built-in speakers and microphone, you don’t need to plug anything in – but if you’re using a separate mic, speakers or a headset, make sure they’re plugged in and switched on. Need help with that? See our guide to plugging in a headset, mic, and speakers.
Let's check your microphone settings... Check out our guide to troubleshooting call quality issues.
If you can hear your recorded message played back, then your sound and microphone are working fine. The issue might be with your friend’s connection or playback device. Have them try an Echo test call or check out our guide to troubleshooting call quality issues.
Join the conversation with other customers.
Our support team is ready to help.
Share your ideas with a quick survey.
Check if there are any issues currently affecting Skype.
