I use Skype Connect™ and my calls keep dropping mid-call. What should I do?
If you use Skype Connect and your calls keep dropping mid-call, check the following possible causes:
|Check ||Description |
|Is your internet connection losing connectivity on an intermittent basis? ||If you are using a dedicated or shared internet connection for voice, contact your ISP regarding intermittent loss of connectivity. Your ISP can track such occurrences to help identify the issue. |
Learn more about the bandwidth recommendations for Skype Connect.
|Is there a problem with your SIP-enabled PBX? ||If you use multiple communication suppliers on one SIP-enabled PBX, check whether you are experiencing call drops using their services and contact them if this is the case. |
Alternatively, if you believe it to be a specific problem with your SIP-enabled PBX, refer to your PBX manufacturer’s support documentation or contact them for more help.
Need more help with Skype Connect? Check out the Skype Connect troubleshooting section.