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I use Skype Connect™ and my calls keep dropping mid-call. What should I do?

If you use Skype Connect and your calls keep dropping mid-call, check the following possible causes:

Check Description
Is your internet connection losing connectivity on an intermittent basis? If you are using a dedicated or shared internet connection for voice, contact your ISP regarding intermittent loss of connectivity. Your ISP can track such occurrences to help identify the issue.

Learn more about the bandwidth recommendations for Skype Connect.
Is there a problem with your SIP-enabled PBX? If you use multiple communication suppliers on one SIP-enabled PBX, check whether you are experiencing call drops using their services and contact them if this is the case.

Alternatively, if you believe it to be a specific problem with your SIP-enabled PBX, refer to your PBX manufacturer’s support documentation or contact them for more help.


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