Help Windows Desktop

I have a problem with my group video call...

The following table can help you to resolve problems with group video calls. Make sure you're using the latest version of Skype and meet the video call requirements.

Looking for instructions on how to make a group video call?

Problem

Resolution

Some people on the call can’t send or receive video.

The people on the call may be using an old version of Skype that supports audio calls only.

To resolve this problem, make sure that everyone on the call is using the latest version of Skype. If they’re on a mobile device, they may not have the option to send or receive video streams yet. We’re gradually rolling out this feature so don’t worry if it’s not visible yet, it’s coming. 

Also their device may not support group video calling. Check the requirements here.

My video freezes during a group video call.

Check that you have enough bandwidth to make a group video call, and close all applications that may be using your bandwidth or slowing your computer down. Also, if a participant is sharing their screen, turn it off.

I'm experiencing poor video quality.

This is determined by many factors including the quality of the webcam used, the speed of the internet connection you both have, etc. You can check your call quality settings at any time. The quality of the video you send and receive depends on your internet connection. For best results, make sure you have nothing else running that might use up your bandwidth.

 

 

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