How do I use my Skype To Go™ numbers?

You can now set up Skype To Go numbers for each of your Skype contacts for free. To set up more Skype To Go numbers for other Skype contacts and to call the Skype To Go numbers of your mobile or landline contacts, you’ll need a little Skype Credit or a subscription.

After you’ve set up your Skype To Go contacts and numbers, you’ll be ready to start calling. The following questions and answers will help you get started calling your friends, family and colleagues using your Skype To Go numbers.

How do I call one of my contacts?

Calling one of your Skype To Go contacts couldn’t be easier. Simply call a contact’s Skype To Go number using one of your registered phones and your call will be put straight through. You can find a list of your Skype To Go contacts and numbers in your account.

Call the number displayed next to a contact’s name to call them using Skype To Go.

A Skype To Go number displayed on the Skype account webpage.

How much does it cost to call someone?

The cost of a Skype To Go call is made up of two charges.

  1. The cost of calling a local number on your phone – all Skype To Go numbers are local to you, and may even be included in your call plan or minutes. Talk to your operator for more details.
  2. The cost of calling your friend from your Skype account – this works just as if you were to call a friend’s mobile or landline from your Skype account. You are charged from your Skype Credit or subscription at standard Skype rates.

With Skype To Go, you can call mobiles and landlines abroad while avoiding those hefty international call charges on your phone. 

Will I be asked for my PIN?

If you call one of your Skype To Go numbers from an unregistered phone, an automated operator will ask you to enter one of your registered phone numbers along with your four-digit PIN. Use the keypad on your phone to enter it.

When entering the registered phone number, you need to include the international country code, for example, 1 (or +1) for the US or 44 (or +44) for the UK.

Can I call someone on their computer or Skype mobile™ application?

Yes, you can. Simply add the Skype Name you'd like to call as a Skype To Go contact.

To add a new Skype To Go contact:

  1. Sign in to your account.
  2. In the Manage features section, select Skype To Go.
  3. Click Add a contact.
  4. Enter the contact’s name.
  5. Enter the contact's phone number or Skype Name.
  6. Click Save and you’ll receive a Skype To Go number you can use to call your contact on their Skype account.

You can use the Skype To Go number to call your contact in your account. If you set one of your Skype To Go contacts to be a Skype account, it will have The Skype icon. next to it.

When you call a contact on their Skype account using Skype To Go, you will only be charged for a local call on your phone. As Skype-to-Skype calling is free, you will not use any of your Skype Credit. 

Can I listen to my voice messages?

It’s not currently possible to access your voice messages using Skype To Go. However, you can access your voice messages using Skype on your computer.

Find out how.

If you were a Skype To Go customer before October 28, 2010, you can still retrieve your voice messages by calling your old Skype To Go number – the voice menu will give you the option to listen to your voice messages. 

Can I call someone who isn’t a Skype To Go contact?

Yes. With Skype To Go, you can also get an Access Number in supported countries.

To call any international number, simply use your Access Number:

  1. Sign in to your account.
  2. In the Manage features section, select Skype To Go.
  3. In the Learn more section, click Access Number and Speed dial.
  4. Call your Access Number. When greeted by the voice menu, select option 2 and enter an international number starting with the country code (for example, +1 for the US or +44 for the UK) followed by the number itself.

Can I give my Skype To Go numbers to someone else?

If you would like to share your Skype To Go numbers with a member of your family or other trusted people, then you can add their phone number to your registered phone list. Any number on your list will then be permitted to utilize your Skype credit to make calls to your Skype To Go numbers.

Can I still call my old Skype To Go number?

If you have been a Skype To Go customer since before October 28, 2010, and have not deleted your Skype To Go account since this date, you will still be able to call your old Skype To Go number.

To find your Skype To Go number:

  1. Sign in to your Skype account.
  2. In the Manage features section, select Skype To Go.
  3. In the Learn more section, click Access Number and Speed dial.

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Did you know you can make video calls with three or more people anywhere in the world with Skype Premium? Find out more.

How else can we help?

You can always ask your question in our community, or if you have some feedback that could help us improve this FAQ, you can leave it below. Learn more about getting support for Skype.

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